Deputy Donor Records Manager

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Job Summary

As Deputy Donor Records Manager, you will play a vital role in helping NHS Blood and Transplant deliver safe, reliable services that support donors, patients and colleagues across the organisation.

Working closely with the Donor Records Manager, you will lead and support a team responsible for maintaining accurate donor records, processing clinical information and ensuring work is completed to high quality standards and within agreed timescales.

You will build strong relationships with teams across NHSBT, help resolve complex queries and contribute to continuous service improvement. This is an opportunity to develop your leadership skills, share your expertise and make a meaningful contribution to a service where accuracy, teamwork and quality directly support the safety of blood and blood products.

The working hours for this role are Tuesday Friday 7:00am 15:00pm and Saturday 06:00am 14:00pm.

Main duties of the job

• Lead and support a dedicated team to deliver accurate donor record management that helps safeguard donors, patients and blood supplies.
• Coordinate workloads and resources to ensure work is completed within service standards and stakeholder expectations.
• Maintain high-quality records and documentation, ensuring compliance with procedures and regulatory requirements.
• Build effective relationships with clinical, laboratory and operational teams to support safe and timely decision-making.
• Respond sensitively and professionally to donor, public and stakeholder enquiries, helping to deliver a positive experience.
• Support and develop colleagues through training, coaching, performance management and day-to-day leadership.
• Deputise for the Donor Records Manager, helping to maintain service continuity and team performance.
• Monitor and promote quality standards, contributing to audits, compliance activities and continuous improvement initiatives.
• Contribute to system and process improvements that enhance efficiency, accuracy and service delivery.
• Share your expertise across NHSBT, supporting learning, collaboration and the ongoing development of the service.

About You

Experience and Knowledge

• Experience working in an administrative environment, including supervising or leading colleagues.
• Ability to prioritise workloads, use your initiative and support others to meet deadlines.
• Strong attention to detail, with the ability to complete critical tasks accurately and consistently.
• Experience using Microsoft Office and other workplace systems, with strong word processing and written communication skills.
• Proven ability to solve problems, make sound decisions, work collaboratively and lead a team when required.

Qualifications and Training

• Educated to A level standard or equivalent qualification or experience.
• Proficient keyboard and typing skills.
Word processing skills suitable for producing accurate and professional documentation.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• 
  Flexible working options we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
  

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

Next steps

This vacancy will close at 23:59pm on Tuesday 28th July 2026 however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.

The assessment process for this role will include: a single interview. Interviews are anticipated to be held on Thursday 6th August 2026 subject to confirmation.

For informal enquiries please contact

Name: Sarah Cawthorne, Job Title: Recruitment Coordinator

Contact Details: Email sarah.cawthorne@nhsbt.nhs.uk