Digital Product Owner

Position: Digital Product Owner

Employment Type: Contract

Location: Pearl River, NY

Hybrid - 1 day a week onsite 4 days remote

Schedule: Full-time

Target Start Date: ASAP

Contract Duration: Through 2027 with strong potential for extension and possible full-time conversion

Position Overview

We are seeking a customer-focused Digital Product Owner to lead the delivery of web and mobile digital experiences that enhance the overall customer journey. This individual will work within an Agile environment, partnering closely with business stakeholders, UX designers, and development teams to define product requirements, prioritize work, and deliver high-quality digital solutions.

The ideal candidate has experience owning customer-facing digital products such as websites, mobile applications, self-service portals, or digital account management platforms. This role is best suited for someone who thrives in a fast-paced Agile environment and has a passion for improving the customer experience through intuitive, user-centric digital products.

Key Responsibilities

Product Ownership & Strategy

• Own and prioritize the product backlog, ensuring alignment with business objectives and customer needs.
• Translate business requirements into well-defined Epics, Features, and User Stories.
• Define and communicate product vision, roadmap, and feature priorities.
• Partner with business stakeholders to gather requirements and refine product functionality.
• Balance customer needs, business priorities, and technical constraints when making product decisions.

Agile Delivery

• Serve as the Product Owner for an Agile delivery team throughout the software development lifecycle.
• Lead backlog refinement, sprint planning, sprint reviews, retrospectives, and other Agile ceremonies.
• Utilize Azure DevOps (ADO) to manage the product backlog, user stories, sprint planning, and Agile project tracking.
• Collaborate closely with development teams to clarify requirements and remove delivery obstacles.
• Ensure delivered solutions meet business objectives and customer expectations.

Customer Experience & Digital Products

• Drive enhancements for customer-facing digital experiences across web and mobile platforms.
• Work alongside UX teams to improve usability, accessibility, and customer engagement.
• Support initiatives focused on digital adoption and self-service capabilities.
• Participate in customer journey mapping and digital transformation initiatives.
• Help define front-end functionality that improves the overall customer experience.

Cross-Functional Collaboration

• Partner with UX designers, developers, QA teams, and business stakeholders throughout the product lifecycle.
• Communicate product priorities, release plans, and project updates to stakeholders.
• Facilitate decision-making while balancing competing priorities across multiple teams.
• Support continuous process improvements within Agile delivery teams.

Required Qualifications

• Bachelor's degree required.
• 3–5 years of experience as a Product Owner or Product Manager in an Agile software development environment.
• Experience delivering customer-facing web and/or mobile digital products.
• Hands-on experience using Azure DevOps (ADO) for backlog management, sprint planning, and Agile delivery.
• Experience writing Epics, Features, and User Stories.
• Strong understanding of Agile methodologies and Scrum practices.
• Experience leading Agile ceremonies and collaborating with cross-functional teams.
• Excellent communication, organizational, and stakeholder management skills.

Preferred Qualifications

• Experience supporting customer self-service websites, online portals, or mobile applications.
• Experience with digital transformation or website redesign initiatives.
• Strong understanding of customer journey mapping and digital engagement strategies.
• Experience partnering closely with UX teams to develop intuitive digital experiences.
• Proven ability to prioritize features and manage competing business priorities.
• Experience supporting digital adoption initiatives that improve the online customer experience.

Preferred Industry Experience

Candidates with experience in the following industries are highly encouraged to apply:

• Financial Services
• Banking
• Insurance
• Technology
• Gaming
• Retail / E-Commerce
• Other digital-first organizations

Utility industry experience is not required.

Examples of Digital Initiatives

This role may support customer-facing digital experiences including:

• Online bill payment
• Customer account management
• Digital enrollment and registration
• Service request workflows
• Customer self-service portals
• Mobile applications
• Usage dashboards
End-to-end digital customer journeys

The Ideal Candidate

The strongest candidates will possess:

• Experience owning customer-facing digital platforms rather than internal business applications.
• A strong understanding of digital customer journeys and online engagement.
• Experience collaborating with UX and development teams to build modern digital experiences.
• Proven success delivering web and mobile products using Agile methodologies.
• The ability to translate business requirements into intuitive, customer-centric digital solutions.
• Strong communication skills with the ability to influence both technical and business stakeholders.