Dior Ambassador - Selfridges London

Position

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:

Within the Retail team, the Dior Ambassador is responsible for driving beauty sales by achieving sales targets, promoting the brand, and providing a personalized luxury service to customers. This role is crucial for maintaining Parfums Christian Dior's image as a luxury brand and ensuring customer satisfaction and loyalty. The holder of this position will work closely with various functional partners, including the Counter Manager and other retail staff.

Job responsibilities

JOB RESPONSIBILITIES : Day-to-Day Missions

• ‘Pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
• Be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients.
• Achieve or exceed sales targets, as set by your line manager.
• Pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
• Initiate contact with clients and welcome them both on counter and through traffic stopping.
• Develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients.
• Educate clients on Parfums Christian Dior products and the brand.
• Participate in merchandise management and ensure that it is in line with Corporate guidelines.
• Monitor stock levels, report any issues and ensure that there are sufficient levels.
• Adhere to all company procedures and policies, as outlined in the employee handbook.
• Update ipos tool with client data including all sales and client profile.
• Develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments.

• The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects

Profile

PROFILE

• Previous experience working in a luxury, consultative sales role is required.
• Experience in beauty and/or fragrance sales is advantageous.

Soft Skills (aligned with Parfums Christian Dior values):

• Create Passionately:
  • Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
• Lead with Audacity:
  • Self-confident; able to approach and engage with customers at ease.
  • Driven and results-orientated, seeking out ways to continually grow the business through events and counter activity.
• Craft Together with Joy:
  • Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service.
• Excel for Ultimate Luxury:
  • Immaculately groomed and presented, embodying the elegance that customers identify with Parfums Christian Dior.

Hard Skills:

• Strong selling skills.
• Proven sales track record in a luxury retail environment.
• Strong knowledge of beauty and skincare products (or ability to quickly acquire).
• Proficiency in using point-of-sale (POS) systems and customer relationship management (CRM) tools (e.g., ipos).
• Excellent product presentation and application

Additional information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.

(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).

Skills development opportunities

1) Soft and Hard Skills you will develop in this role.

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2) Potential Career Path from this role

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Recruitment process

RECRUITMENT STEPS

· Submit your application via our website. A recruiter will review your application. If your profile aligns with the requirements defined by our Hiring Team, you will be contacted for an initial HR interview. Subsequently, you will have in-person interviews with the Hiring Manager, the Team Leader.

• The process outlined above is subject to change based on the company's evolving business needs.