Director, Business Intelligence - 11568

The Impact of a Director, Business Intelligence at Coupa:

We are seeking a Head of Business Intelligence to build the reporting and analytics infrastructure for Coupa’s post-sale organization — professional services, customer support, and education. This is a technical, hands-on leadership role: you are the primary architect of our post-sale data engine. Your deliverables are systems, data models, and dashboards — and your success is defined by their quality, reliability, and adoption.

You own the post-sale analytics layer end to end: the function-specific data models, the governed metric definitions, and every dashboard and reporting product the business touches. Coupa’s central data team owns core ingestion pipelines and the enterprise warehouse; you build on that foundation and partner closely with them on shared infrastructure. The ideal candidate brings SaaS post-sale operations experience combined with deep hands-on BI craft — data modeling, transformation, and visualization — and excels at turning business requirements into reporting products leaders adopt.

Reporting to the VP of Value Services Operations, this is a hands-on position. You will personally manage the analytics lifecycle — writing SQL, building models, and shipping the dashboards leaders rely on — working AI-first: leveraging LLM tools at every step to build faster and more iteratively than a traditional BI function. As a team of one initially, you will prove the value of this function and have the opportunity to scale the team as its impact proves out. Success in the first year requires ruthless prioritization of the highest-leverage deliverables.