Director, Client Experience (Pre-Sales Experience & Implementation)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Client Experience (Pre-Sales Experience & Implementation) based in United States.

The Director, Client Experience (Pre-Sales Experience & Implementation) will lead the strategy connecting commercial teams with global operational execution.
This executive role is responsible for designing scalable frameworks that ensure client expectations, operational capabilities, and service delivery are aligned from early sales conversations through successful implementation.
The position requires a strategic leader who can influence senior stakeholders, drive cross-functional collaboration, and create processes that accelerate customer value.
You will play a key role in transforming pre-sales operations into a competitive advantage by improving onboarding experiences, reducing friction, and protecting operational scalability.
The ideal candidate combines customer experience expertise, operational leadership, analytical thinking, and the ability to navigate complex global environments.
This is an opportunity to shape enterprise client journeys while building innovative approaches to implementation, governance, and long-term customer success.