E-commerce (Shopify Manager) - PH

SHOPIFY/ DTC SITE WORK Product Creation- from inception to sku assignment; review pricing, load images, check categories, type, collection and tags, metafields and metadescriptions, HS codes, COO cost / price , weight, channels etc. Group and Collection descriptions/ metadescriptions. Review product & site preparedness for launch (channels, listings etc).Product architecture projects- correcting costs, tags, product type, metafields etc as assigned. Markdowns: Adjust prices, tags and collections (monthly) Homepage- update verbiage and prints for each launch, other updates as directed. Create POs in Shopify when orders are to be placed.

DTC CUSTOMER SERVICE: Daily review Gorgias for Fletch, Email for BRVE customer service issues. Follow process documents, use macros or create new ones if needed. Create returns, discount codes, etc., as customer service support requires.

DTC Marketing: Load email content into Klaviyo as directed.
WHOLESALE: Create collections in Shopify for wholesale brandboom/ Faire sync, dropship sync (on average 1-2 collections/ month) Create linesheets in Brandboom (once every 3 months)Import orders from Brandboom to Shopify, send invoices, monitor payments, release to ship, monitor shipping. Send monthly emails via Faire to announce new products.

DROP SHIP WHOLESALE: Set up retailer templates with new offers (monthly on average) Adjust images to be platform-approved (after templates are created) Create RA’s or oversee customer service inquiries on MiraklAssist as needed with integration of orders or products.

Tools Proficiency: Shopify- Product Creation/ Listings/ Architecture. Collection creation. Gorgias, Google Docs/ Sheets/Excel, Klaviyo, Brandboom/Faire, AI like Claude, ChatGPT or similar, Canva and SEO general knowledge