Engineering Technician

Position Description & Qualifications

• Write well-designed, testable and efficient Standard Operating Procedures (SOP).
• Provide on-site and remote Subject Matter Expert (SME) system support to field engineers across the globe.
• Conduct software analysis, programming, testing, debugging activities and maintenance.
• Identify production and non-production application issues, develop solutions, and implement necessary changes.
• Respond to corrective maintenance and preventative maintenance trouble calls.
• Ability to adhere to contract service level agreements (SLA).

• US Citizenship
• An active Secret clearance or the ability to obtain or currently hold an active Department of Defense (DoD) Secret clearance
• Minimum high school diploma or GED with a minimum of four years of relevant professional experience
• A minimum of four years of practical experience in system diagnostics, troubleshooting, and repairs within field operations.
• At least two years of autonomous work experience, demonstrating the ability to make technical decisions with minimal supervision
• Familiarity with industry-standard concepts, practices, and procedures, including:
  • Diagnosing and troubleshooting electronic, hydraulic, and electromechanical systems
  • Reading and interpreting technical diagrams, schematics, and manuals Implementing safety, security, and compliance protocols in commercial, military, or governmental settings
  • Collaborating with internal teams and external stakeholders to resolve technical issues
  • Accurately documenting maintenance activities, repairs, and corrective measures
• Ability to travel CONUS/OCONUS as needed (up to 50%)

• Bachelor’s degree with a minimum of two years of relevant professional experience.
• Master’s degree with a minimum of one year of relevant professional experience
• Proficiency with one or more of the following systems or technologies is required. Candidates are not expected to have experience with all listed items but should demonstrate relevant and transferable technical skills.
  • Access controlled gates (vehicle and pedestrian)
  • CCTV and video surveillance systems o Automated Vehicle Gate (AVG)
  • Programable Logic Controller (PLC) o Electronic Security Systems (ESS) or access control platforms
  • Card readers and access control logic o Vehicle barriers and bollards (hydraulic and electromechanical)
  • Mass Notification / Emergency Alert Systems o Alarms, intrusion detection systems, and sensors networks
  • Emergency Operations Centers (EOC) or Dispatch Centers
  • General electronics troubleshooting, maintenance and repair
  • Aircraft maintenance or support systems (highly transferable experience)
  
  

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits – Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.