Head of Infrastructure Operations

We are seeking an experienced and visionary professional to join our Infrastructure stream as the Head of Infrastructure Operations. In this role, you will be responsible for overseeing and maintenance of our company's data center infrastructure systems. Your primary focus will be on ensuring the stability and reliability of our global infrastructure to support our product operations teams.

What You’ll Do:

• Develop and execute a comprehensive infrastructure operations strategy aligned with the company's goals.
• Collaborate with product operations, procurement and infrastructure design teams to identify infrastructure operations needs, define hardware requirements, and develop the company's infrastructure standards.
• Oversee the day-to-day operations of the infrastructure operations team, ensuring the timely resolution of incidents, problems, and service requests.
• Establish and enforce best practices, policies, and procedures for infrastructure operations to maintain a high level of system availability and quick incident resolution.
• Develop and monitor SLAs and implement data-driven approaches to measure and improve operational efficiency and effectiveness.
• Drive innovation and evaluate emerging technologies to optimize infrastructure maintenance, reduce costs, and enhance operational capabilities.
• Manage relationships with hardware vendors and service providers, ensuring hardware support agreements are renewed and updated in a timely manner and the contracts are effectively managed.
• Develop and oversee the infrastructure operations budget, making strategic decisions to optimize resource allocation and control costs.
• Lead, develop and inspire a team of infrastructure operations engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Set clear performance goals, conduct regular performance reviews, and provide guidance and support for career development.

What We Are Looking For:

• Proven experience in a senior-level operations management role, preferably as a Head of Infrastructure Operations or a similar position.
• Deep understanding of data center infrastructure including server equipment, networks, cloud computing, and power distribution systems.
• Strong knowledge of ITIL principles and best practices.
• Excellent leadership and people management skills, including performance management and developing high-performing teams.
• Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the company.
• Bachelor's degree in computer science, information technology, or a related field.

Benefits:

At Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:

• Competitive compensation
• Flexible working hours and hybrid or remote options, depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• Extra paid vacation and sick leave days*
• Support for life’s important moments and celebrations
• Language courses to help you connect and grow
• Modern, welcoming offices with snacks, drinks, and entertainment*
• Team sports and social activities*

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.