HESIS Limited - Customer Success Apprentice

HESIS Limited is a leading provider of fire and security solutions across the UK, specializing in the design, installation, commissioning, and maintenance of mechanical and electrical systems.

Job Description

You’ll play a key role in supporting our customers and engineers, working closely with the wider team and ensuring a high standard of service is delivered at all times.

• Handle incoming calls and emails professionally

• Log service requests, faults and maintenance visits

• Schedule and coordinate engineer appointments

• Keep customer records and systems up to date

• Provide basic advice on products and services

• Liaise with engineers, suppliers and internal teams

Working hours are generally Monday to Thursday, 08:30 to 17:00 and then a a Friday finish of 16:00 OR Monday to Thursday 8:00 - 16:30 and Friday finish of 15:30

Entry Requirements

• Interest in operations, administration, or customer service

• Positive attitude and willingness to learn

• Good communication skills, both written and verbal

• Strong customer service focus

• Good organisational skills and attention to detail

• Ability to work effectively as part of a team

• Basic IT skills, including Microsoft Office and using computers and digital systems

• Ability to manage and prioritise tasks in a busy environment

• Previous experience in a customer-facing, retail, hospitality, administration, or office environment would be desirable, but not essential for the right candidate

Training to be Provided

This is where you learn how to solve problems and support customers for real.

Your apprenticeship training is delivered by Skills for Security, specialists in developing real workplace skills within the fire and security industry.

You’ll complete a Level 2 Customer Service Practitioner apprenticeship, with training delivered remotely, twice a month - no travel, just focused learning that fits around your job.

What you’ll do as part of the programme:

• Learn how real businesses operate day to day

• Build practical administrative, organisational and communication skills

• Work on tasks and projects linked to your role

• Build evidence from your job to support your learning

• Take part in tutor-led sessions via Microsoft Teams

Your employer supports you on the job. We focus on your training and progression.

Earn. Learn. Build a career that can take you anywhere.

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