Incident Controller

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Incident Controller based in India.

This role is focused on leading global incident response and ensuring operational stability across complex enterprise IT environments.
The position requires a strong leader who can coordinate high-priority incidents, drive rapid resolution, and improve service resilience.
You will act as the central point of control during critical outages, managing communication, escalation, and technical collaboration.
The role combines ITIL-based governance, problem management, executive reporting, and cross-functional coordination.
You will work with globally distributed teams across multiple regions, supporting continuous improvement and operational excellence.
This opportunity is ideal for an experienced professional who thrives in high-pressure environments and enjoys solving complex technology challenges.
You will play a key role in strengthening reliability, reducing downtime, and improving enterprise service delivery.