Intern (m/f/d) Customer & Partner Application Support

About the role

The AI Research Division of Agile Robots is looking for an Intern (m/f/d) Customer & Partner Application Support, who will help external customers and partners apply AI capabilities on their robot arm platform, supporting troubleshooting, documentation, and reference-application testing under guidance from the team.

Your Responsibilities

• Customer Support: Help respond to questions from customers and partners applying AI capabilities on their robot arm, under guidance from senior team members.
• Troubleshooting: Assist in diagnosing issues customers and partners report when applying AI components or pipelines on their own hardware, escalating cases that need deeper investigation.
• Documentation: Document common customer and partner issues and their resolutions to build a reusable reference for support work and other internal teams.
• Application Testing: Support testing of reference applications and pipelines to confirm they behave as expected before they reach customers and partners.
• Knowledge Transfer: Learn the team's pipelines and reference applications well enough to explain them to customers and partners in plain, non-technical terms.

Essential Skills

• Academic Background: Enrolled in a Master's degree programme in Computer Science, Robotics, Electrical/Mechanical Engineering, or a related field.
• Programming: Basic proficiency in Python, sufficient to read example code and reproduce a customer's or partner's setup.
• Communication: Ability to explain a technical issue clearly, in written or spoken English, to someone outside the immediate team.
• Robotics Familiarity: Basic understanding of how a robot arm is controlled and how its sensors and actuators connect to the software layer.

Beneficial Skills

• Simulation Exposure: Exposure to physics simulators such as MuJoCo, Isaac Sim, or Gazebo.
• ROS Familiarity: Familiarity with ROS or ROS2.
• Customer-Facing Experience: Prior experience in a support, teaching, or other customer- or partner-facing role.

What we offer

• Dynamic high-tech company combined with financial soundness and world class investors.
• Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.
• Lots of development opportunities in the context of our continued growth.
• Challenging tasks and impactful projects alongside experts that enable professional and personal growth.
• Corporate Benefits Program that covers health, mobility and learning with 100 € net per month.
• Modern office facilites with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment.