IT/Web Support Specialist

GENERAL JOB DESCRIPTION

The location for this role is our Headquarters in Nashville, TN. This role is responsible for supporting front-end web updates, basic UI/UX design needs, and related projects, including IT support. This position will help create and maintain clean, user-friendly web experiences, but will also collaborate with others on more complex design, development and support initiatives.

DUTIES AND RESPONSIBILITIES

• Listen to and guide employees remotely and in person through systems configuration, troubleshooting, and maintenance to offer optimal solutions.
• Support the company’s IT helpline and become familiar with its networking functionality.
• Take ownership of assigned tasks, follows up and communicates progress in a timely manner.
• Work with employees and internal stakeholders to gather feedback, support digital requests, and pass on unresolved issues or suggestions as needed to internal IT department.
• Maintain and protect confidentiality regarding all aspects of client information and priviledged company procedures.
• Provide quick and effective assistance with front-end web updates, page maintenance, and basic UI/UX needs.
• Create and update clean page layouts, reusable UI components, and responsive content for web experiences.
• Translate design mockups or business requests into functional web pages using HTML, CSS, and light JavaScript.
• Maintain consistency in typography, spacing, visual hierarchy, usability, and cross-device presentation.
• Other duties as assigned by Management / Leadership.

QUALIFICATIONS FOR THE JOB

• Associates’ degree in Web Design, Graphic Design, Information Technology, Computer Science, or relevant field (or commensurate experience).
• Early-career or entry-level experience in front-end UI/UX design, front-end development, or both.
• Basic working knowledge of HTML, CSS, responsive web design, and JavaScript fundamentals.
• Understanding of basic UX principles, including usability, accessibility, visual hierarchy, and user flows.
• Experience using design tools such as Figma, Adobe XD, or similar.
• Customer service and/or helpdesk experience preferred.
• Excellent communication and interpersonal skills.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.

KEY COMPETENCIES

• Front-End Technical Knowledge and Skills
• Planning and Organizing Skills
• Effective Communication
• Analytical and Problem-Solving Skills
• Ability to Manage and Measure Workload
• Attention to Detail
• Dedicated, Conscientious, Trustworthy

BENEFITS

• Paid Time Off Including 8 Annual Paid Holidays
• Medical Insurance including Dental, Vision, and Prescription Drug Plans 1ST of the month following 30 days of employment
• Health Savings with Company Contribution / Flexible Spending Account
• Voluntary Supplemental Benefits
• Employee Assistance Program (EAP)
• Free Telemedicine
• 401(k) Retirement Plan with Company Contribution

PHYSICAL REQUIREMENTS

Position works within an office environment. Occasional travel as needed.

ABOUT ATHENS

Founded in 1952, Athens Paper is among the largest privately-owned distributors of paper, packaging, and wide-format serving the United States. Athens success throughout the years has been attributed to our passion to serve our customers and the drive for excellence in everything we do. Our company supports employee’s growth through unique opportunities, a team focus, and competitive benefits. Athens Paper is an Equal Employment Opportunity Employer and supporter of workplace diversity.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person