Jr Client Service Specialist

Your job

Be the person that clients trust to make Get-e work for them. You'll take on that portfolio and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close.

Your profile

• Be your client's guide from day one, with a main focus on Corporate & Travel clients, the person who makes their first weeks with Get-e feel effortless, not administrative
• Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured
• Catch and fix friction before the client feels it

• Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs
• Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better
• Spot when a client is quietly struggling before they have to complain about it

• Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed
• Be proactive about bad news. Clients should hear it from you before they have to ask
• Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed

• Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team
• Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs

• +2 years in client services, account management, or client-facing operations, this is a strong second or third role for someone who wants to grow into account management (travel, mobility, or service industry a plus)
• You build real relationships, clients remember you, not just your resolution time
• Genuinely curious about how your clients' businesses work, so you can anticipate what they need
• Comfortable switching between relationship work and fast, first-line ticket triage without losing quality on either
• Strong written and verbal communication in English; confident and calm handling sensitive situations
• Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it

Why us?

• Travel Expense and Parking Reimbursement: We’ve got your commuting costs covered. Prefer driving? We’ll handle a portion of your travel expenses and parking at the office
• Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself around the world.
• Free Snacks: Hungry? Grab some snacks and refreshments from the pantry.
• Vacation Days: Relax and recharge with 15 days of vacation each year on top of 15 days of sick leaves
• Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.