Junior End User Technology (EUT) Engineer (Bank)
GREAT ORMOND STREET HOSPITAL · London, ENG, GB
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About the role
Job overview
Junior End User Technology (EUT) Engineer (Bank)
£14.19-£15.14 per hour
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An exciting opportunity has arisen to join the team supporting End User Technology at Great Ormond Street Hospital (GOSH).
The ICT Directorate is responsible for all IT infrastructure and related services at GOSH including IT hardware & software and many clinical and non-clinical IT systems and applications, for example the Imaging suite and Microsoft 365 which encompasses email, Office, SharePoint and Teams.
The ICT End User Technology Team is integral to the smooth running of IT services.
The successful candidates will have a general IT knowledge covering the areas below:
- General customer service, including strong rapport building and communication skills
- Asking probing questions to aid troubleshooting with users that have varying degrees of IT competency
- Use of ITSM tools
- Creating, updating and generally maintaining documentation and the knowledge base
- ITIL knowledge – Overview / Foundation
- Using remote tools to assist with first time / line fixes
If you're eager to grow within a supportive IT environment and develop both technically and professionally, we’d love to hear from you.
Main duties of the job
Some of the role’s main duties, responsibilities and expectations include, but are not limited to:
- Provide first- and second-line support for Trust-approved devices and software
- Take end-to-end ownership of assigned incidents and service requests, ensuring timely resolution within SLAs
- Prepare, configure, and deploy endpoint devices (including imaging, application installation, and peripheral setup)
- Identify and report potential security risks or policy breaches
- Record and maintain accurate information within the Trust IT service management (ITSM) tool including troubleshooting steps, resolutions, and user communications
- Support implementation of endpoint security controls (patching, device compliance, endpoint protection)
- Communicate technical information clearly to non-technical users in clinical environments
Working for our organisation
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.
Person specification
Academic/Professional qualification/Training
Essential criteria
- Educated to GCSE level (or equivalent) including English and Maths grades A-C
Desirable criteria
- Relevant ICT qualification (e.g. CompTIA A+, Microsoft Fundamentals) OR equivalent practical experience in an IT support role
- ITIL Foundation
Culture and Values
Essential criteria
- Our Always Values
- Experience of working as part of a diverse team
- Experience of contributing to an inclusive workplace culture
Experience/Knowledge
Essential criteria
- Experience providing IT support to end users in a service environment
- Experience supporting Windows devices and common business applications
- Experience of customer service / dealing with service users
- Working knowledge of Microsoft Windows and Microsoft 365/Office applications
Desirable criteria
- Experience using an IT Service Management Tool and logging/managing tickets
- Experience working in healthcare/NHS or a large complex organisation
- Awareness of information governance, data protection, and information security in a workplace setting
- Basic understanding of networking concepts (e.g. Wi-Fi, LAN, VPN) and how to collect diagnostic information
- Awareness of endpoint deployment/management concepts (e.g. imaging, software deployment, MDM)
Skills/Abilities
Essential criteria
- Ability to follow procedures, prioritise workload, and escalate appropriately
- Good written and verbal communication; able to explain technical issues to non-technical users
- Organised, methodical, accurate record-keeping
- Ability to work effectively as part of a team and contribute to service improvement
- Ability to work flexibly across Trust locations and occasionally outside core hours in line with service need
Desirable criteria
- Ability to troubleshoot common endpoint hardware/software issues and peripherals
Please be advised that:
The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
We are an accredited Living Wage Employer.
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
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