Key Account Manager - DACH

About Ibexa

Ibexa is a European marketing orchestration platform that empowers organisations to deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection capabilities — including solutions such as Qualifio, Raptor, Quable, Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale. We are a team of more than 350 professionals across Europe. As Ibexa continues to expand its footprint across Europe and beyond, we are looking for ambitious sales professionals who are eager to help organisations transform their marketing ecosystems and unlock new growth opportunities.

About the Role

We are looking for a highly motivated and customer-centric Key Account Manager to manage and grow a portfolio of strategic clients for the DACH region. In this role, you will act as a trusted advisor, driving customer success, retention, and revenue growth while ensuring clients maximize the value of our platform and services.

You will work closely with cross-functional teams and senior stakeholders to develop long-term partnerships, align business objectives, and identify opportunities for expansion.

Key Responsibilities

Strategic Account Management

• Act as the primary point of contact for a portfolio of strategic customers.

• Build trusted relationships with key stakeholders and align platform usage with business objectives.

• Conduct regular Business Reviews, monitor performance against KPIs, and recommend optimisation strategies to maximise customer value and ROI.

Customer Retention & Growth

• Monitor account health, adoption, and customer satisfaction to proactively identify risks and opportunities.

• Lead contract renewals, negotiations, and commercial discussions.

• Drive account growth through upselling, cross-selling, and expansion opportunities.

Cross-Functional Collaboration

• Coordinate with internal teams to ensure a seamless customer experience and successful product adoption.

• Advocate for customer needs and share feedback with Product, Marketing, Sales, and Support teams.

• Contribute to the continuous improvement of Account Management processes and best practices.

Enterprise Account Leadership

• Manage complex, multi-product, and international customer relationships.

• Develop a deep understanding of customers’ business challenges and act as a strategic advisor.

• Ensure alignment between headquarters, regional teams, and internal stakeholders.