Key Account Manager

We are seeking a Key Account Manager to drive growth and accelerate the adoption of our innovative solutions in a market that is still developing. Based in Tokyo, you will manage strategic customers, prospect new key accounts, and help shape our commercial presence in Japan.

Key Responsibilities

• Manage and develop a portfolio of key accounts, ensuring customer satisfaction and long-term loyalty.
• Actively prospect and generate new business opportunities within major accounts.
• Promote and deploy our latest innovations and solutions to existing customers.
• Prepare tenders and commercial proposals in close collaboration with internal teams (product, deployment, services, marketing).
• Build and strengthen relationships with decision-makers from store level to C-suite.
• Develop partnerships with integrators and ecosystem players.
• Contribute to business plans, forecasts, and revenue targets; update CRM and share market insights.
• Represent the company at client events and trade shows.

• 10 years of successful experience as a Key Account Manager or similar role, with a proven track record in B2B sales.
• Experience selling complex technical solutions (hardware + software + services); long sales cycles.
• Knowledge of the retail industry is a strong asset.
• Excellent relationship-building, negotiation, and communication skills.
• High level of autonomy, drive, and strategic prioritization skills.
• Ability to articulate solution value and convert it into additional business.
• Japanese: native or equivalent proficiency (spoken and written)
• English: fluent