Keyholder, Retail Position

Keyholder, Retail Position

Permanent, Part-Time ( 10 hours) position available

Location: Bude, Cornwall

This is an exciting opportunity to join our retail department, engaging with new customers and existing fans of Tarquin's.

As part of a small, supportive team, you will play a key role in delivering exceptional customer experiences while contributing to the day-to-day operation of the store. The role also offers opportunities for professional development, growth, and training across the wider business.

Key Responsibilities

• Open and close the store in line with company procedures.
• Maintain high standards of store cleanliness, organisation, hygiene, and presentation.
• Provide cover for the Store Manager when required.
• Deliver exceptional customer service and create a welcoming experience for all visitors.
• Support inventory management, stock rotation, and stock control under the guidance of the Retail Manager.
• Work collaboratively with the team to achieve daily and weekly sales targets and KPIs.
• Receive and check deliveries, ensuring product quality and accuracy.
• Contribute to a safe, positive, and enjoyable environment for customers and colleagues.
• Promote and represent the Tarquin's brand with enthusiasm and professionalism.

Essential Requirements

• Previous retail experience.
• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Reliable, organised, and able to work independently as well as part of a team.
• Flexible approach to working hours, including weekends and busy trading periods.
• Confidence in public speaking is an advantage.

Desirable Skills and Experience

• Personal Licence Holder.
• Previous hospitality experience.
• Experience working in a customer-facing environment.

What we offer

• 25 days' annual leave plus 8 Bank Holidays (pro-rata for part-time employees).
• Birthday Day Off: an additional paid day off to celebrate your birthday, in addition to your annual holiday entitlement*.
• Company Sick Pay Scheme: up to 5 fully paid sickness absence days per year*.
• Employee Assistance Programme (EAP): free, confidential 24-hour helpline providing support for personal and professional challenges.
• Ongoing training and development opportunities.
• Staff social events.
• Flexible working arrangements.
• Family-friendly policies.
• Pension scheme.
• Staff discount for online and on-site purchases.
• Free Distillery Tours for employees plus one guest during weekdays.
• Discounted Gin School experiences for employees plus one guest.

• Benefits provided in accordance with Company Policy.