Knowledge and Content Writer Intern

The intern will assist with content review, documentation updates, communication efforts, and administrative support for knowledge management processes. Through this experience, the intern will gain exposure to enterprise knowledge management practices while helping ensure information remains accurate, accessible, and well-organized across DRS teams.

Key Responsibilities:

• Review and validate requests submitted for new knowledge articles and updates to existing content.
• Create clear, accurate, and user-friendly documentation for DRS teams and business partners.
• Update and maintain existing knowledge articles, procedures, and supporting documentation.
• Draft and distribute communications related to knowledge updates, process changes, and content releases.
• Maintain tracking logs for incoming requests, ensuring requests are properly documented and monitored.
• Track ongoing projects and organize project-related documentation during temporary team coverage periods.
• Support knowledge governance processes by maintaining records and ensuring documentation standards are followed.
• Assist with granting and tracking access to the DRS Knowledge Portal for approved users, teams, and partners.
• Identify documentation gaps and recommend opportunities to improve content quality and knowledge-sharing practices.
• Collaborate with the Manager of Knowledge & Training and other DRS stakeholders to support ongoing initiatives.

How We Lead at Brink's

At Brink's, leadership isn't defined by your title, it's how you show up. Our Leadership Model guides how we work, collaborate, and grow, whether you're an individual contributor or a people leader.

We look for team members who:

• Take Ownership: Deliver results with excellence and hold yourself accountable.
• Collaborate Boldly: Partner across teams and regions to solve complex challenges.
• Stay Curious: Continuously seek opportunities to learn, improve, and innovate.
• Deliver with Integrity: Build trust by prioritizing safety, security, and ethical decision-making.

Preferred Qualifications:

• Pursuing a bachelor's degree in Communications, English, Technical Writing, Business, Information Management, Human Resources, or a related field.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize work effectively.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Experience creating documentation, guides, or written content.
• Familiarity with knowledge management systems, content management systems, or collaboration tools.
• Interest in technical writing, training, process improvement, or knowledge management.

Skills & Competencies:

• Written Communication
• Content Development
• Attention to Detail
• Organization and Documentation Management
• Time Management
• Customer Service Mindset
• Collaboration and Teamwork
• Problem Solving
• Quality Control

Why Join Brink's

During this internship, the selected candidate will gain hands-on experience with:

• Enterprise knowledge management practices
• Documentation and content development
• Cross-functional stakeholder communication
• Process governance and quality assurance
• Business operations within a global organization