Lead Technical Support Ops
Jobgether · US
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About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Technical Support Ops based in the United States.
This role offers the opportunity to lead and develop a high-performing technical support team within a fast-growing technology environment.
You will provide guidance, coaching, and operational support to specialists while ensuring exceptional customer experiences.
The position plays a key role in improving support processes, resolving complex client challenges, and driving service excellence.
You will collaborate closely with cross-functional teams to identify improvements, deliver training, and enhance operational efficiency.
This is a leadership opportunity for someone passionate about mentoring teams and optimizing support operations.
The ideal candidate combines technical problem-solving skills with strong communication and people leadership abilities.
Skills
- JavaScript
- Python
- SQL
- GitHub Actions
- Jira
- Confluence
- Agile
- Scrum
- Leadership
- Stakeholder Management
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