Loyalty Manager (German Speaking)

Are you passionate about iGaming and building strong relationships with players? We're expanding our VIP team and looking for a dedicated Loyalty Manager to join us. This role is a unique blend of VIP account management and player retention, focusing on a high-value cohort of international players.

What You'll Do

• Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat.
• Reactivate, upsell, and escalate users to the VIP level when appropriate.
• Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
• Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience.
• Execute retention campaigns and reward offers while tracking performance.
• Maintain timely communication with players based on their activity.

Requirements

• Proven experience in customer service, CRM, or user engagement.
• Excellent communication skills, both written and verbal, in English and at least one other native language.
• Ability to build trust with players without relying on excessive bonuses.
• Familiarity with iGaming products and user behavior.
• Comfortable working with performance KPIs and analyzing user activity reports.
• Proactive, autonomous, and organized.
• Proficient with CRM tools, Slack, and other dashboards.

Nice to Have

• Previous experience with VIP users or retention in the industry.

• Experience in a fast-paced, performance-driven environment.

This is a fantastic opportunity to join a growing team and make a direct impact on our international markets. If you're a skilled relationship-builder with a passion for gaming, we encourage you to apply.

Benefits

🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market

💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration

🌍 Experience an international work environment with a passionate, motivated and professional team

🏢 Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram , and engage with us on LinkedIn .

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!