Managed Services Support Specialist

Build Your IT Career with a Team That Invests in Your Growth

At Networking Technologies, we're passionate about helping organizations leverage technology securely and effectively. We're looking for a Managed Services Support Specialist who enjoys problem-solving, helping people, and continuously learning new technologies.

As a member of our NOC & Professional Services team, you'll be on the front lines of supporting our clients' technology environments. From troubleshooting technical issues and responding to service requests to monitoring cybersecurity alerts and supporting managed services operations, you'll play an important role in delivering the exceptional customer experience our clients have come to expect.

This position is an excellent opportunity for an IT professional looking to expand their technical knowledge, gain exposure to a broad range of technologies, and grow alongside a team of experienced engineers and cybersecurity professionals.

What You'll Do

• Serve as a trusted first point of contact for managed services clients seeking technical assistance.
• Support Microsoft technologies, remote access solutions, business applications, and core infrastructure systems.
• Monitor service alerts, backup jobs, endpoint protection platforms, and patch management activities.
• Review and triage phishing reports, security alerts, vulnerabilities, and service issues.
• Troubleshoot technical problems, document findings, and escalate issues when appropriate.
• Communicate professionally with customers regarding service requests, incidents, and technology recommendations.
• Maintain accurate documentation, service tickets, and work records using company systems and tools.
• Collaborate with engineers and technical specialists to ensure timely and effective resolution of customer issues.

What You'll Bring

• Experience in IT support, technical support, help desk, managed services, or a related technology role.
• Strong troubleshooting and problem-solving skills.
• A customer-first mindset and excellent communication abilities.
• Working knowledge of Microsoft environments, desktop operating systems, and networking fundamentals.
• Strong organizational skills and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• A desire to learn, grow, and build a long-term career in technology.

Preferred Qualifications

• Experience with Microsoft 365.
• Familiarity with cybersecurity concepts and endpoint protection tools.
• Exposure to backup solutions, remote monitoring tools, or managed services platforms.
• Industry certifications such as CompTIA A+, Network+, Security+, or equivalent experience.

Why Networking Technologies?

For more than 28 years, Networking Technologies has helped organizations leverage technology to achieve their goals. We believe great solutions begin with great people, which is why we're committed to creating an environment where employees are supported, challenged, and encouraged to grow.

When you join Networking Technologies, you'll become part of a team that values collaboration, accountability, continuous learning, and doing what's right for our customers. We invest in our people because we know their success drives our success.

If you're looking for a place where your work matters, your growth is encouraged, and your teammates genuinely support one another, we'd love to meet you.

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development and certification support
• Employee recognition programs
• Career advancement opportunities
• Team events and company-sponsored activities

Ready to Grow Your Career?

If you're passionate about technology, enjoy helping others, and are eager to build your IT skills in a supportive environment, we encourage you to apply.

Learn more about Networking Technologies at https://www.net-cloud.com

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Erie, PA 16506