Manager, Commercial & Operational Strategy
Delivery Hero · Kuala Lumpur, , Malaysia
Apply directly on Delivery Hero’s careers site — no account needed.
About the role
Join our regional leadership team to drive data-led commercial execution, operational rigor, and platform scaling across our marketplace ecosystems. We are hiring strategic, analytical, and execution-focused Managers to bridge central strategy and country teams. Depending on your background, you will lead high-impact initiatives across one of two core streams:
- Stream A (Commercial Excellence): Focuses on sales force capacity, partner portfolio segmentation, target setting, and sales incentive governance.
- Stream B (Vendor Self-Service Strategy): Focuses on multi-market product GTM rollouts, vendor portal adoption, and funnel optimization across 16 markets (foodora, Yemeksepeti, foodpanda).
Key Responsibilities
Strategic Execution & GTM
- Commercial Coverage & Rollouts: Build regional frameworks for partner segmentation, portfolio balancing, and feature rollouts to optimize commercial bandwidth and accelerate tool adoption.
- Behavioral Shift & Adoption: Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable, digital self-service solutions.
Performance Management & Governance
- Target Setting: Manage recurring target-setting cycles, translating financial priorities into team and individual KPIs across local markets.
- Incentives & Controls: Design, simulate, and govern sales incentive programs (SIP) and self-booking targets to ensure fairness, profitability, and strategic alignment.
Operational Excellence & Analytics
- Data Diagnostics: Isolate performance bottlenecks, conduct funnel drop-off analyses, and build analytical frameworks to convert data into clear commercial decisions.
- Process Standardization: Eliminate operational variance by building repeatable playbooks, standardizing cross-market workflows, and leveraging AI/automation to scale operations.
- Cross-Functional Alignment: Act as the strategic bridge between Product, Central Strategy, Finance, and Local Commercial teams to resolve execution blockers and align roadmaps.
- Project management: Act as owner of key deliverables and engagements with stakeholders to ensure continued progress and delivery
- Experience: 4–5+ years in commercial strategy, revenue/sales operations, strategic ops, product management, FP&A, or business analytics within tech, marketplace, or e-commerce environments.
- Matrix Leadership: Proven track record of influencing cross-functional teams and aligning regional and country leadership without direct authority.
- Analytical Rigor: Exceptional problem-solving skills with complex datasets, scenario modeling, and performance benchmarking (Advanced Excel/Google Sheets required; SQL, BI tools, or Salesforce preferred).
- Execution Discipline: End-to-end program management experience—from initiative design and pilot testing to multi-market rollout and post-launch optimization.
- Education: Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, or a related quantitative field (or equivalent practical experience).
Skills
- Jira
- Confluence
- Agile
- Scrum
- Roadmapping
- OKRs
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