Manager, Commercial & Operational Strategy

Delivery Hero · Kuala Lumpur, , Malaysia

ExclusiveFull-timePublished Jul 24, 2026

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About the role

Join our regional leadership team to drive data-led commercial execution, operational rigor, and platform scaling across our marketplace ecosystems. We are hiring strategic, analytical, and execution-focused Managers to bridge central strategy and country teams. Depending on your background, you will lead high-impact initiatives across one of two core streams:

  • Stream A (Commercial Excellence): Focuses on sales force capacity, partner portfolio segmentation, target setting, and sales incentive governance.
  • Stream B (Vendor Self-Service Strategy): Focuses on multi-market product GTM rollouts, vendor portal adoption, and funnel optimization across 16 markets (foodora, Yemeksepeti, foodpanda).

Key Responsibilities
Strategic Execution & GTM

  • Commercial Coverage & Rollouts: Build regional frameworks for partner segmentation, portfolio balancing, and feature rollouts to optimize commercial bandwidth and accelerate tool adoption.
  • Behavioral Shift & Adoption: Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable, digital self-service solutions.

Performance Management & Governance

  • Target Setting: Manage recurring target-setting cycles, translating financial priorities into team and individual KPIs across local markets.
  • Incentives & Controls: Design, simulate, and govern sales incentive programs (SIP) and self-booking targets to ensure fairness, profitability, and strategic alignment.

Operational Excellence & Analytics

  • Data Diagnostics: Isolate performance bottlenecks, conduct funnel drop-off analyses, and build analytical frameworks to convert data into clear commercial decisions.
  • Process Standardization: Eliminate operational variance by building repeatable playbooks, standardizing cross-market workflows, and leveraging AI/automation to scale operations.
  • Cross-Functional Alignment: Act as the strategic bridge between Product, Central Strategy, Finance, and Local Commercial teams to resolve execution blockers and align roadmaps.
  • Project management: Act as owner of key deliverables and engagements with stakeholders to ensure continued progress and delivery

  • Experience: 4–5+ years in commercial strategy, revenue/sales operations, strategic ops, product management, FP&A, or business analytics within tech, marketplace, or e-commerce environments.
  • Matrix Leadership: Proven track record of influencing cross-functional teams and aligning regional and country leadership without direct authority.
  • Analytical Rigor: Exceptional problem-solving skills with complex datasets, scenario modeling, and performance benchmarking (Advanced Excel/Google Sheets required; SQL, BI tools, or Salesforce preferred).
  • Execution Discipline: End-to-end program management experience—from initiative design and pilot testing to multi-market rollout and post-launch optimization.
  • Education: Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, or a related quantitative field (or equivalent practical experience).

Skills

  • Jira
  • Confluence
  • Agile
  • Scrum
  • Roadmapping
  • OKRs

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