Manager-Digital Product Management

At American Express, we are committed to delivering exceptional experiences for our Card Members and colleagues every day. As digital experiences and travel services continue to evolve, the technology that powers them must be reliable, resilient, and customer centric.

The Digital Product Management support team sits at the intersection of technology, operations, and customer experience. Our team is responsible for supporting critical travel and servicing platforms that leverage modern cloud-based technologies and integrations with multiple third-party servicing vendors through APIs and connected services. We proactively monitor platform health, investigate complex technical issues, and collaborate across product, engineering, operations, and vendor partners to ensure seamless experiences for our Card Members and Travel Counselors.

Success in this role requires a strong technical foundation, including an understanding of system integrations and API-driven architectures, combined with a relentless focus on the customer experience. Team members are expected to act with urgency, take ownership of issues from identification through resolution, and continuously seek opportunities to prevent disruptions before they impact our customers. If you thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering exceptional service through technology, we invite you to join us in helping shape the future of travel and servicing at American Express.

• BS degree in computer science, computer engineering, or other technical discipline, or equivalent 6+ years of work experience in DevOps/SRE/Application Support.
• Knowledge of third-party vendors such as Sabre, Switchfly, ISeatz, with associated network protocols and technologies
• Hands on experience on enterprise tools set such as Grafana, Dynatrace, ELF, AppDynamics, Prometheus, etc.
• Hands on experience on configuring dashboards in Dynatrace, ELF, Grafana, etc.
• Knowledge of ITIL framework

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .