Manager, Quality Assurance, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Quality Assurance, Customer Support based in the Canada.

This role offers the opportunity to define and scale quality standards for a world-class customer support organization.
You will lead the evolution of QA frameworks, processes, and measurement strategies that improve customer experiences at scale.
The position combines operational leadership, data-driven insights, coaching, and innovation through AI-powered support solutions.
You will partner with support leaders and cross-functional teams to identify improvement opportunities and drive meaningful change.
This is a high-impact opportunity for someone who enjoys building programs from the ground up in a fast-moving environment.
You will help shape how human and AI-assisted customer interactions are evaluated, improved, and optimized.
The ideal candidate will bring strategic vision, hands-on execution skills, and a passion for continuous improvement.