Media Researcher, German speaking - Fixed term
Brandwatch · Remote - Bulgaria
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About the role
The Customer Service/ Media Researcher maintains and ensures accuracy in the Cision database through diligent research. They prioritize data quality, compliance, and support for PR clients and journalists, and work within the core Media Management Team, maintaining the accuracy and detail of Cision’s global media database through productive research. Effective collaboration is essential for updating the database and swiftly addressing client inquiries
- Researches and verifies journalist data, as well as updates the database accordingly in line with Data Protection using productive research & data entry.
- Supports Journalists with information pertaining to their profiles and entries on Cision database.
- Support clients with information pertaining to journalist data, in accordance with our agreed service levels
- Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping
- Manages time efficiently to meet personal KPIs.
- Supports PR clients with information pertaining to journalist data, in accordance with our agreed service levels.
- Bachelor’s degrees in related areas or combination of related experience and education.
- At least three (3) + years’ relevant experience in research and/or customer service will be considered in lieu of education
- Previous database experience required.
- Fluent German language knowledge
- Previous experience in the Media industry preferred.
What we offer:
- Additional Premium Health insurance;
- Sodexo food vouchers equal to 80 lv per month
- 25 days of vacation;
- Flexible benefits (Re:benefit);
- Udemy subscription;
- Flexible work from office or remote;
Skills
- Jira
- Confluence
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