Operations Manager

Operations Manager – Property Maintenance & Refurbishment

Location: London (Hybrid/Office Based)

Salary: £65,000+ per annum (DOE)

Hours: Monday – Friday, 9:00am – 5:00pm

About Us

Mayfair Property Services LDN Ltd is a rapidly growing property maintenance and refurbishment company delivering 24/7 reactive maintenance, planned maintenance, refurbishments and compliance works across London and the surrounding areas.

We're looking for an experienced Operations Manager to lead our day-to-day operations, manage multiple departments, drive performance, and help build a highly efficient, AI-powered business.

This is a senior leadership role with significant responsibility and opportunities for career progression.

The Role

As Operations Manager, you will oversee the daily running of the business, ensuring every department performs efficiently and every job progresses smoothly from instruction through to completion.

You'll work closely with the Director to improve systems, remove operational bottlenecks, recruit staff, and ensure the business continues to grow while maintaining excellent service levels.

Responsibilities

• Oversee all reactive maintenance, planned maintenance and refurbishment projects.

• Ensure jobs are progressing efficiently and completed on time.

• Coordinate office staff, contractors and suppliers.

• Recruit and onboard new employees and subcontractors.

• Manage contractor performance, quality and compliance.

• Support and oversee the sales department to ensure KPIs are achieved.

• Step into departments whenever decisions need to be made or issues need resolving.

• Improve operational processes and identify bottlenecks.

• Implement AI tools and automation to improve productivity.

• Monitor KPIs across sales, operations and recruitment.

• Ensure excellent communication with clients, contractors and internal teams.

• Review quotations, variations, reports and job completion documentation.

• Maintain high standards of customer service and operational efficiency.

Essential Requirements

• Minimum 10 years' experience within the property maintenance, construction or refurbishment industry.

• Previous experience managing maintenance operations or multiple teams.

• Strong leadership and decision-making skills.

• Excellent organisational and communication skills.

• Experience recruiting staff and subcontractors.

• Good commercial awareness and problem-solving ability.

• Ability to work in a fast-paced environment.

• Full UK driving licence.

Technical Knowledge Required

Applicants should have a strong understanding of:

• Reactive and planned maintenance

• Property refurbishment projects

• Risk Assessments

• RAMS (Risk Assessment & Method Statements)

• Health & Safety legislation

• CDM Regulations

• Building regulations

• Compliance documentation

• Contractor management

• Scheduling and resource planning

• AI integration and business automation tools

• Microsoft Office and CRM systems

Desirable

• Experience working with housing associations, councils or property management companies.

• Knowledge of Monday.com or similar project management software.

• Experience implementing AI workflows and operational automation.

• IOSH or NEBOSH qualification.

• SMSTS or SSSTS certification.

What We Offer

• £65,000+ salary depending on experience.

• Monday to Friday working hours (9am–5pm).

• Senior leadership position with autonomy.

• Opportunity to build and lead multiple departments.

• Career progression into Director-level responsibilities.

• Modern AI-driven systems and technology.

• Long-term opportunity within a fast-growing company.

If you're an experienced operations professional looking to take ownership of a growing maintenance and refurbishment business while helping build industry-leading systems and teams, we'd love to hear from you.

Pay: £65,000.00-£85,000.00 per year

Work Location: Remote