Partner Operations Co-ordinator

1. Role Purpose

The Partner Operations Coordinator owns the operational flow of execution data and communications across Partner Operations, ensuring that progress, risks, and actions are consistently captured, structured, and visible across the organisation.

This role is the communications and execution engine of the Amplifier Model, translating operational data into structured, decision-ready visibility for leadership through structured update cadence and AI-enabled workflows.

This role's structural advantage is its position at the centre of every active initiative simultaneously. The Coordinator works closely with the Partner Technology & Automation Lead to ensure that systems and automation translate into clear, timely, and actionable operational communications across Outlook, Teams and Partner Connect (Unifyr).

2. Key Responsibilities

Execution Tracking & Governance Cadence

• Own execution tracking across Partner Operations initiatives, ensuring clear ownership, status, and next steps for every active initiative
• Own maintenance of the Action Log and Decision Register in Asana, ensuring both are current and audit-ready ahead of every governance forum
• Drive the weekly Partner Ops & Excellence Stand-Up and monthly Governance Review cadence, ensuring 100% of required stakeholder inputs are captured on time and in full
• Proactively follow up with stakeholders to close gaps in inputs and adherence to cadence before they surface as missed updates

Operational Communications

• Own publishing of operational communications (execution updates, not marketing comms) across:
  • Viva Engage / Viva Connections
  • Microsoft Outlook and Teams channels
  • Partner Connect (Unifyr)
• Translate inputs into structured, concise, and action-oriented updates, including:
  • Progress updates
  • Risks and blockers
  • Required actions
• Ensure consistency and standardisation of updates across all channels

Tooling & Continuous Improvement

• Ensure full adoption and consistent use of Asana as the system of record for initiative tracking across Partner Operations
• Reduce reliance on ad hoc updates and manual coordination; propose and deliver a minimum of one workflow or communications improvement per quarter
• Leverage AI tools to:
  • Summarise updates
  • Improve clarity and consistency of communications
  • Reduce manual effort in update consolidation
• Identify opportunities to improve automation, efficiency, and visibility of execution data, raising these to the Partner Technology & Automation Lead for evaluation and delivery

Governance Support

• Support governance forums by providing structured, decision-ready updates, including the monthly Governance Review pack.
• Drive accountability across cross-functional teams without formal authority
• Contribute to a culture of operational excellence, accountability, and global consistency

3. Scope of Authority

• Does not own partner strategy, systems architecture, or automation design
• Owns execution cadence, operational communications, and visibility of progress across Partner Operations initiatives
• Drives operational discipline within agreed governance frameworks
• Acts as the central coordination layer across Partner Operations initiatives
• Escalates missed cadence, incomplete stakeholder inputs, or systemic communication breakdowns to the Global Director, Partner Operations & Excellence

4. Skills & Competencies

• Strong organisational and execution management capability
• Excellent structured writing and operational communication skills
• Proficiency with Asana as the operational system of record
• Experience managing internal communication channels (M365, Viva, Partner Connect)
• Demonstrated ability to use AI tools to improve productivity and output quality
• Stakeholder management and influence across cross-functional teams without formal authority
• Process awareness and continuous improvement mindset
• High attention to detail, accuracy, and consistency
• Ability to operate in a fast-paced, global environment

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.