Payment Investigations Expert

Behind every payment is someone who expects things to simply work. People shouldn't have to wonder where their money is or what's happening next. As a Payment Investigations Expert, you make payments feel effortless by giving our users fast answers, clear communication, and complete confidence in every interaction. That's your mission.

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Take Ownership

As our Payment Investigations Expert, you'll own the end-to-end payment investigation journey, from the moment an issue surfaces to the moment it's resolved and prevented from happening again.

• Build and scale AI-powered automation for payment investigation flows, driving auto-handle rates higher and continuously raising the ceiling each quarter.

• Track investigation performance and user satisfaction through Looker and Amplitude, running monthly gap analyses to turn structural issues into clear, actionable process improvements.

• Define and maintain handling guidelines, KPIs, and decision logic that ensure every investigation is handled consistently, compliantly, and fast, regardless of who or what is executing it.