Product Manager, IT

Product Manager, IT

The IT Technology Transformation Team of Heartland Dental in Effingham, IL is looking for a Product Manager to join our team.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow team members who will support the business needs of each supported dental office and foster a strong team building culture. As a Product Manager, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

As a Product Manager, you’ll be a valued member of the Practice Management Software Team. This hard-working and motivated position will help by partnering with stakeholders to identify practice management software needs and opportunities. They also will play a critical role in defining use cases and prioritizing stakeholder requests, designing product roadmaps, and communicating them to internal stakeholders. The Product Manager will also provide subject matter expertise for their specific product specialty. At Heartland Dental, our goal is to hire and grow team members who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged!

Below is an overview of the duties and responsibilities you would take on in this role:

• Assist with implementation pilots including planning, testing, and user communication.
• Provide Level III Support and be a liaison to escalate and resolve issues with vendor partners.
• Provide subject matter expertise for software solutions and issue resolution.
• Deliver consistent and clear communication to Heartland Departments and field teams regarding project progress.
• Define and document configuration templates for new solutions in partnership with other Heartland stakeholders.
• Accepts ownership and keeps commitments.
• Lead and manage all aspects of non-standard software requests.
• Assist with project related tasks and initiatives as needed by Product Managers.
• Assist with product testing as needed for software and operating system updates.

Essential Duties and Responsibilities

• Partner with stakeholders to identify needs as well as recognize and analyze gaps between current solutions and desired outcomes to define product requirements.
• Engage partner teams (Applications Development, IT Business Management (ITBM), Operations, other Heartland Departments) to effectively deliver on practice management software projects.
• Establish relationships with current and potential software vendors to partner on innovative solutions for delivery and implementation.
• Stay abreast of new technology and solutions in the dental industry.
• Create and manage implementation pilot plans, including user acceptance testing, for software rollouts by partnering with Operations and other Heartland Departments.
• Provide Level III Support and be a liaison to escalate and resolve issues with vendor partners.
• Provide subject matter expertise for software solutions and issue resolution.
• Deliver consistent and clear communication to Heartland Departments and field teams regarding project progress.
• Define and document configuration templates for new solutions in partnership with other Heartland stakeholders.
• Partner with various Heartland Departments to define an optimal support model for new solutions and processes.
• Accepts ownership and keeps commitments.

What You’ll Gain

• Competitive benefits including health insurance and retirement savings plans, seven paid holidays, and PTO (paid time off)
• Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiency to deliver exceptional patient care

Minimum Qualifications

• Minimum 5 years of experience working as software product manager, or application specialist, or equivalent experience. Dental software experience preferred.
• Highly developed communication skills (written, verbal, presentation) with ability and comfort to work with all levels of the organization, including executive level leaders.
• Works cooperatively in group situations and displays effective problem-solving skills.
• Ability to listen, build rapport, and gain credibility as a strategic partner within the business unit, as well as leadership and functional teams.
• Skills and experience with negotiating conflict and problem-solving to achieve win-win outcomes; ability to manage stakeholder expectations.
• Attention to detail and excellent follow-up skills.
• Requires a positive attitude with the ability to work independently or as part of a team.
• Experience working in a fast-paced environment and is driven to produce results.
• Makes appropriate decisions while demonstrating accuracy and thoroughness; exhibits sound judgment.
• Exhibits ability to learn and apply new skills.

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend meetings in-person (if conditions allow) quarterly throughout the year (some additional limited travel will eventually be involved such as 3-4 times per year)

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.