Product Support Analyst
Jobgether · Italy
Apply directly on Jobgether’s careers site — no account needed.
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Analyst based in Italy.
This role offers the opportunity to become a key part of a customer-focused support team, helping users solve technical challenges and maximize the value of their software solutions.
You will act as a trusted point of contact for customers, combining technical troubleshooting skills with empathy and strong communication.
The position involves supporting multiple product lines, diagnosing issues, and delivering efficient solutions that directly impact customer success.
You will collaborate with internal teams, contribute to knowledge-sharing initiatives, and continuously improve support processes.
This is an ideal opportunity for someone who enjoys problem-solving, learning new technologies, and creating exceptional customer experiences.
You will thrive in a dynamic environment that values ownership, agility, collaboration, and continuous professional growth.
Skills
- SQL
- Python
- R
- Tableau
- Power BI
- Looker
- Excel
- GitHub Actions
- A/B Testing
- pandas
- NumPy
- scikit-learn
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