Product Support Sales Manager

Position Summary

The Product Support Sales Manager is the team leader for the EM PSSR team and ensures that customer needs are met at the highest level. The Product Support Sales Manager will support all branch personnel in building a culture of teamwork throughout the Company.

Essential Responsibilities & Expectations

• Coach and direct EM Product Support Sales Representatives in their assigned region
• Monitor, improve, and maintain employee performance
• Ensure team sales goals and Caterpillar initiatives are met
• Ensure a safe working environment is maintained
• Effectively handle customer objections and concerns
• Monitor customer satisfaction and employee morale and take steps to improve when necessary
• Ensure all EM PSSRs understand and are on track with their projected career path and training required
• Develop and recommend incentive programs to enhance results
• Monitor and achieve financial targets

Qualifications

Education

• High school diploma or the equivalent required.

Experience

• Experience working in parts or service operations and a working knowledge of the earthmoving industry is preferred.
• Experience using personal computers and basic typing skills are required for this position.

Skills and Competencies

• Telephone and verbal communication skills
• Written communication skills
• Advanced selling skills
• Relationship building skills
• Problem resolution skills
• Basic computing skills including Microsoft Office

Job Training

• TTCo and Caterpillar computer programs
• Supervisory Skills Training
• Business Communication Skills Training
• OSHA & MSHA Required Training

Safety Summary

Working Conditions

• Work is normally performed in a customer or company shop or office environment.
• Exposure to physical risk and variable weather conditions is associated with this position.
• Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking
• Listening
• Writing
• Typing
• Reaching
• Kneeling
• Grasping
• Stooping
• Lifting up to 75 lbs.
• Climbing on ladders
• Climbing on equipment
• Crawling under equipment

Job Hazards

• Tripping, slipping, falling
• Job site hazards
• Strains due to lifting
• Hand injuries
• Driving related hazards
• Back and neck strain
• Stress
• Potential harm from operating office equipment

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Experience

Required

• Experience using personal computers and basic typing skills are required for this position.

Preferred

• Experience working in parts or service operations and a working knowledge of the earthmoving industry is preferred.

Education

Required

• High School or Equivalent or better

Skills

Preferred

• Microsoft Office
• Selling
• Relationship Building
• Customer Service
• Verbal Communication
• Written Communication
• Conflict Resolution

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.