Product Support Specialist
pigment · Toronto
Apply directly on pigment’s careers site — no account needed.
About the role
As a Customer Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.
You'll partner closely with customers to troubleshoot complex product issues, provide expert guidance, and empower them to get the most value from the platform.
Working cross-functionally with Engineering, Product, Customer Success, and Education, you'll help shape product improvements, optimize support processes, and proactively drive customer success.
This role is ideal for someone who thrives in a fast-paced SaaS environment, enjoys solving technical challenges, and is passionate about building lasting customer relationships while continuously learning and growing.
Skills
- SQL
- Python
- JavaScript
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