Project Manager

MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream’s purpose-built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front-line intelligence that enables all stakeholders to make real-time risk-aware business decisions.

Job Description

We are looking for an experienced Project Manager to lead medium and large-scale customer implementations, support engagements, and upgrades. In this role, you will drive end-to-end project delivery, champion AI-augmented working practices, and partner closely with Delivery Managers, Solution Managers, Business Analysts, configuration engineers, and client stakeholders. You will be a key member of the delivery organisation, leveraging AI tools and methodologies to improve project efficiency, predictability, and quality.

The Professional Services Project Manager is responsible for planning, coordinating, and delivering software implementation and consulting projects for clients. This role ensures projects are executed on time, within scope, and budget, while meeting client business objectives. The Project Manager works closely with the delivery manager and client's project manager and stakeholder(s) to ensure seamless delivery and high-quality customer experience.

Location: United States

Education: BE / BTech / MTech / MBA

Experience: 5 to 10 years

Key Responsibilities

Project Management (50%)

Own estimation, planning, and execution end-to-end
Manage customer communication and status reporting
Manage escalations and risk
Track budgets, milestones, and billing events per Work Orders/Project Plans; manage work allocation and team tracking
Use AI tools (e.g., Copilot, AI scheduling assistants) to automate status updates, risk alerts, and resource forecasting
Use AI analytics/dashboards for predictive insights on project health, budget variance, and delivery risk
Apply prompt engineering to draft project reports, executive summaries, and risk logs, then review and refine

Process & Team Management (20%)

Follow SDLC processes and maintain documentation
Allocate and track work across the project team
Coordinate with cross-functional teams (R&D, Product, Technical Services)
Develop and coach team members
Work closely with offshore teams
Champion AI adoption — identify use cases, coach the team, track productivity gains
Integrate AI-assisted documentation (meeting summaries, action items, retrospectives) into delivery processes

Customer Management (20%)

Build rapport with customers at all levels
Manage expectations, resolve conflicts, address risks proactively
Run weekly status and monthly governance meetings
Maintain CSAT and support customer referenceability
Manage customer escalations
Use AI sentiment analysis on communications to catch dissatisfaction early
Present AI-generated health reports and summaries to build customer trust

Quality & Risk Management (10%)

Ensure compliance with PM methodologies and quality standards
Conduct project reviews and lessons-learned sessions
Review test reports and measure quality
Raise timely internal escalations
Use AI-assisted testing tools to improve defect detection
Embed AI governance checkpoints in QA to ensure responsible use of AI outputs
Skills and Experience

Core Project Management

7+ years of project/program management experience, with at least 3-5 years leading enterprise software implementations (GRC platform experience strongly preferred)
Demonstrated experience managing full implementation lifecycle: discovery, design, configuration, testing, go-live, and post-go-live support
Experience managing distributed/blended delivery teams (onshore/offshore)
Track record of managing multiple concurrent client engagements or a portfolio of accounts
Experience with platform upgrade/migration projects (e.g., version-to-version upgrades)
History of preparing and presenting executive/board-level materials to clients or internal leadership
Experience handling escalations, including quality disputes and executive-level accountability conversations
Background in SOW/contract negotiation, including scope and change management
Experience with GRC/risk management domains (financial services, audit, compliance) a plus
Strong analytical and problem-solving skills
Excellent written and verbal communication skills

Salary Range: $120,000.00 to $140,000.00

MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all-inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.