REF107951F I Lead Associate - Collections I UK Shift I Pune (Viman nagar)

 Manage accounts receivable portfolio of assigned accounts.

 Reviewing open accounts for collection efforts.

 Making outbound collection calls in a professional manner while keeping and improving customer relations.

 Transmit customer invoices via EDI / customer portal

 Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

 Collect customer payments in accordance with payment due dates

 Send e-mail notifications, demand letters for payment to customers.

 Identify issues attributing to account delinquency and discuss them with management

 Develop and maintain strong customer relations

 Provide timely follow-up on payment arrangements.

 Works with internal and external personnel to resolve issues and disputed items.

 Monitor customer accounts on a regular basis for past due balances

 Reconcile customer payments and account transactions, includes speaking, emailing and corresponding with the customer regarding reconciliation of the receivables items as necessary

 Keep accurate records of all customer communications in SAP and follow-up with manager if there are any issues that need their attention.

 Prepare reports to for management as requested

 Process adjustments and write-offs

 Active participation in driving results to meet individual, team, and department objectives

 Performs other duties and assumes accountabilities, as assigned by the Accounts Receivable Supervisor

 The ideal candidate for this position will have an experience between 3-5 years of corporate collections experience including interaction with a large customer base

 Should have worked on SAP as end user

 Strong communication, problem solving and analytical skills required.

 Good understanding of basic accounting principles

 Must have attention to detail with an eye for accuracy.

 Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

 Bachelor degree in Finance, Accounting or Business Administration