Regional Service Manager (South East) - EVOLT Charging Ltd

We're looking for an experienced Regional Service Manager to lead our field service operation across the South East of England. This is a fantastic opportunity for a people-focused operational leader with a strong engineering or technical background to drive service excellence, develop high-performing teams and deliver an outstanding customer experience.

You'll play a key role in supporting the continued growth of our EV charging network, ensuring our customers receive safe, reliable and efficient service while achieving regional operational and commercial objectives.

What You'll Be Doing

As Regional Service Manager, you'll be responsible for leading and developing a team of Senior Service Engineers and Field Service Engineers, ensuring the successful delivery of installation, maintenance and repair services across your region.

Your responsibilities will include:

• Leading, coaching and developing the regional field service team, fostering a culture of accountability, collaboration and continuous improvement.
• Taking ownership of regional service delivery, operational performance, revenue and margin targets.
• Ensuring the safe, reliable and efficient installation, maintenance and repair of EV charging infrastructure.
• Building and maintaining strong customer relationships, acting as a key point of contact for service performance, escalations and continuous improvement.
• Driving engineer productivity, utilisation, first-time fix rates and overall operational efficiency.
• Managing planned preventative maintenance, reactive repairs, commissioning support and fault resolution.
• Monitoring regional budgets, operating costs and resource planning.
• Supporting engineer training, competency development and ongoing professional growth.
• Ensuring engineers are equipped with the tools, vehicles, equipment and spare parts required to deliver excellent service.
• Managing escalated customer issues, complaints and urgent service requirements.
• Working closely with the Service Desk, Technical Support, Project Delivery and Sales teams to deliver an exceptional customer experience.
• Producing and reviewing regional performance reports, including operational KPIs, customer satisfaction, revenue and margin.
• Promoting compliance with company policies, health and safety legislation and quality standards.
• Identifying opportunities for continuous improvement across service delivery and operational performance.

Why Join SWARCO?

At SWARCO, you'll be joining a global organisation that's helping shape the future of intelligent transport systems and sustainable mobility. We invest in our people and provide opportunities for career development, continuous learning and professional growth.

This is an exciting opportunity to lead a talented regional team, make a real impact on operational performance and customer satisfaction, and contribute to the continued success of one of the UK's leading EV charging service providers.

We offer a supportive and collaborative working environment where innovation, teamwork and continuous improvement are at the heart of everything we do.

What We're Looking For

Essential

• Engineering or technical background.
• Experience leading field-based engineering or service teams.
• Strong people leadership and team development skills.
• Experience managing customer relationships and service delivery.
• Good understanding of service contracts, maintenance delivery and operational KPIs.
• Strong organisational and planning skills with the ability to manage competing priorities.
• Excellent communication and stakeholder management skills.
• Ability to make sound decisions in a fast-paced operational environment.
• Proficiency in Microsoft Office, including Word, Excel and PowerPoint.
• Full UK Driving Licence.
• Right to live and work in the UK.

Desirable

• Leadership or management qualification.
• Formal project management training.
• Experience within the EV charging, electrical infrastructure, utilities or field service sector.
• Experience managing budgets and commercial performance.
• Knowledge of EVOLT or SWARCO products and solutions.
• Strategic planning capability and strong commercial awareness.

SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of gender, disability, religion, ethnic origin or background.

Please note: We work exclusively with our approved recruitment partners. We do not accept unsolicited CVs from recruitment agencies, and no agency fees will be paid where terms have not been agreed in advance.

#ITS #LI-EW1