Rev Ops Analyst

Company

RealVNC is the remote access platform for engineers looking for the most reliable and the most secure solution built by the creators of VNC technology. Over the last 25 years, as the inventors of VNC, we've enabled a global workforce to work wherever works and created the remote access market. Our software is used by hundreds of millions of users worldwide including IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.

Our lead product, VNC Connect, allows users to connect securely to a remote device anywhere in the world, see its screen in real-time, and take control as though sitting in front of it. The product has been deployed across a myriad of use cases, from remote support through to deploying the software onto connected devices such as medical ventilators, set-top boxes, heavy industrial machinery and more.

Backed by leading mid-market private equity firm, Livingbridge since 2021, we are investing in our people to support our highly ambitious growth plans. As part of our people strategy to develop our next generation organisation, we are looking to add new team members that are integral to the success of the business, committed to delivering high quality results, collaboration and innovation to help accelerate company growth.

Position

As a Revenue Operations Administrator, you will be Supporting the alignment of Sales, Marketing and Customer Success operations, spanning the full customer life cycle, to help drive growth through operational efficiency.

This is a new role, created as we adopt AI across RealVNC's revenue and back-office teams, as Rev Ops is the natural home for ownership and maintenance. You will identify where AI can drive the most value, scope and direct the build of solutions (working closely with our other internal experts), and drive adoption across teams. You are a problem-solver and communicator first, a builder second.

This role will be part of the day-to-day engine of Rev Ops, translating strategy into delivered and adopted solutions. As such you'll be working closely with all levels of the commercial team plus other teams at RealVNC.

Key responsibilities of this role will include;

• Own or Support priority Rev Ops projects. This will vary from bringing in something new (e.g. account segmentations), or refining processes (e.g. lead management)
• Understand the SaaS end-to-end customer lifecycle and identify areas to optimise our revenue bow tie through automation, AI, tooling, or training
• Work with stakeholders across the Revenue teams to own or Support priority Rev Ops projects. This will vary from bringing in something new (e.g. account segmentations), or refining processes (e.g. lead management). This will include responsibility to:
• Discover improvement opportunities - work with stakeholders across revenue and back-office to surface areas for optimisation. Decide priority based on impact and feasibility
• Oversee delivery - Own the end-to-end delivery of AI solutions from scoping through to adoption, keeping stakeholders informed along the way
• Enablement - Run training and onboarding sessions. Create documentation and guides that make AI tools stick and add value
• Support the C-Suite and Revenue Leadership, particularly your line manager (SVP of Operations), with ad hoc requests including running data, creating slides for the monthly reporting or board pack, or Supporting in other projects

Requirements

You;

• Have strong commercial and analytical skills, with the ability to consider the broader picture and impact
• Are a clear communicator with professional presence and ability to lead through influence
• Have an understanding of a SaaS customer lifecycle - from lead to renewal
• Are comfortable working as a project manager, managing stakeholders and keeping yourself and others accountable
• Have strong understanding of change management, and how to make it excellent instead of good
• Are motivated and enjoy taking a high degree of ownership over your work
• Have a thorough hands-on working knowledge of Salesforce and understanding of the data, especially for reporting purposes
• Have ideally strong experience of using AI solutions, and experience of implementing them in a go to market team

Anything Else?

As well as the above, if you have any of the desired experience below then we'd like to know about it!

• Implementing AI in a Revenue funnel.
• Working as part of a dedicated Revenue Operations team.
• Use of AI tools including Claude or Co-Pilot.
• Knowledge of Hubspot, Outreach and other Revenue tools.

Benefits

This role offers a great opportunity to join our Revenue Operations Team, working for a successful, growing company with a recognised global brand and huge potential and vision. Working with us on our growth journey provides the chance to see first-hand how your individual contributions as part of a dynamic team influence the success of our business. We also offer generous benefits, including a contributory pension, EV car leasing scheme, private dental and medical cover.

We work in a hybrid environment where employees combine working remotely and working from the office to facilitate a high-performance working environment - with the ability to collaborate effectively and build a cohesive team bond whilst being able to focus and deliver quality results. With this in mind, you will need to easily be able to commute to London / or Cambridge.

How to apply

If you'd like to join RealVNC as a Revenue Operations Analyst, please click on the 'apply for this job' button and fill in your details.

RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you're invited to interview you'll be required to provide proof of your eligibility to work.

RealVNC is an equal opportunities employer, committed to staff welfare and professional development.

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