Sales Engineering Operations Analyst – Salesforce, Reporting & AI

Overview

The SE Operations Analyst plays a key role in supporting the productivity, visibility, and operational integrity of the Sales Engineering (SE) organization. This role is a great fit for someone with strong Salesforce (SFDC) and reporting skills who also brings some hands-on experience with AI tools — and who’s excited to keep building those AI skills as we apply them to real operational and reporting work. 

The analyst will initially focus primarily on maintaining and enhancing SE Power BI dashboards, ensuring reporting accuracy, usability, and alignment with requirements defined by SE leadership and the SalesOps Power BI team. In addition, this role provides hands-on support for Salesforce (SFDC) — including our SFDC-based SE toolset (Vivun) — and various SE operational workflows including quota-related data preparation. This role acts as the first line of support for day-to-day SFDC (including our Vivun toolset) troubleshooting and change requests, escalating complex or strategic issues to the SE Systems & Enablement lead. 

This is a collaborative, execution-focused role — you’ll build on the SFDC and reporting processes already in place, help extend our AI-enabled workflows, and contribute directly to the SFDC/Vivun operations work the team has already started.