Salesforce Field Service (SFS) Lead – Vegetation Management O&M

Overview

We are seeking a dynamic and highly skilled Salesforce Field Service (SFS) Lead specializing in Vegetation Management Operations and Maintenance (O&M). In this pivotal role, you will drive the deployment, customization, and optimization of Salesforce Field Service solutions to streamline vegetation management workflows, enhance field operations, and improve service delivery. Your expertise will empower field teams to operate efficiently within complex environments, leveraging cutting-edge cloud technologies and system architecture principles. Join us to lead innovative solutions that ensure reliable power infrastructure maintenance while fostering a culture of continuous improvement and technical excellence.

(Remote can be fine )

Job Title

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Salesforce Field Service (SFS) Lead – Vegetation Management O&M

Location: USA/Canada (PST hours) preferably Oakland, CA (Remote can be fine )

The FSL Architect. Ideally, they would like to have someone based out of Oakland, CA but Remote can be fine.

Experience

10–14+ years overall IT experience
5+ years hands-on Salesforce Field Service leadership experience
Utilities / Vegetation Management domain experience preferred

Role Summary

The Salesforce Field Service (SFS) Lead will own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program. The role requires strong technical leadership, production support ownership, and deep understanding of field operations in a regulated utility environment.

Key Responsibilities

SFS Platform Ownership (O&M)

• Own end‑to‑end Salesforce Field Service operations for the VM program.
• Ensure high availability, performance, and reliability of SFS applications used by field crews and contractors.
• Manage incident, problem, and change management processes aligned with ITIL practices.
• Act as final escalation point for production issues related to scheduling, mobility, integrations, and data.
• Support day‑to‑day VM processes including:
• Patrol and inspection work orders
• Hazard tree identification and prioritization
• Trimming, pruning, and removal execution
• Emergency and storm-related vegetation work
• Cyclical and seasonal maintenance plans
• Support Salesforce Field Service Mobile users:
• Offline functionality
• Mobile performance and usability
• Adoption and training support

Continuous Improvement & Enhancements

• Identify opportunities to improve:
• Crew productivity and utilization
• SLA adherence and backlog reduction
• Data quality and reporting accuracy
• Lead minor enhancements, configuration changes, and controlled releases in BAU mode.
• Partner with business stakeholders to translate operational pain points into Salesforce solutions.

Governance & Leadership

• Enforce Salesforce best practices, security, and compliance standards.
• Lead a team of SFS developers, admins, and support analysts.
• Conduct code reviews, release approvals, and platform health checks.
• Coordinate with enterprise architects and Salesforce CoE.

Work Location: Remote