Scaled Customer Success Manager
walkme · Tokyo
Apply directly on walkme’s careers site — no account needed.
About the role
Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We’re looking for an experienced Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
Scaled CSMは、プロアクティブ（能動的）およびリアクティブ（受動的）な1対1の連携と、デジタル自動化ツールを活用した1対多（1:Many）のプログラムを通じて、特定の顧客グループへアプローチします。当社のScaled CSMチームは、チームベースのアプローチとデータ主導型のプログラム、効果的なプレイブック（業務手順書）を活用し、より広範な顧客層を管理することで、顧客のジャーニー全体を通して適切なタイミングで有益なリソースを提供します。私たちは、素晴らしい顧客体験の提供、プレイブックの構築、そしてスケーリングの推進に貢献していただける経験豊富なScaled CSMを募集しています。
Skills
- Leadership
- Stakeholder Management
- OKRs
- Jira
- Confluence
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