Senior Application Operations Engineer

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology

It all matters.

Make a vital contribution to the success of our international IT operation

Our highly collaborative teams of IT engineers, analysts and managers help to keep the UK safe and secure, and when you join us in this role you’ll make a vital contribution to the maintenance and installation of our complex software and operating systems. Carrying out routine maintenance and administration tasks to ensure applications are available correctly, you’ll identify any operational problems or faults, use all your expertise as you contribute to their resolution, and provide our specialists, users and managers with proposals for improvements to our operations.

Documenting information about assets across their life cycle, and preparing high and low-level technical and operational process documentation, you’ll engage with our users and stakeholders to gather evidence relating to incidents and problems, and keep them informed of progress. Coaching, mentoring and sharing your expertise with your associates and colleagues, you’ll have plenty of time to keep up to speed with the latest technologies while maintaining your own professional development. In addition, we’ll expect you to contribute to the delivery of on-call services, and you may also be asked to support some out-of-hours work.

Use all your expertise as you help defend the UK’s security interests

With relevant ITIL Foundation-level experience, you should possess strong Microsoft Server expertise and a solid technical understanding of the software, hardware, networks, and systems supported by our organisation. It is essential that you have significant experience working within a high-pressure, fast-paced team environment in a similar role. This should include supporting complex technologies within secure enterprise environments, such as those found within the Ministry of Defence (MOD).

In addition, you should have practitioner-level experience working with .NET applications, strong knowledge of T-SQL, and hands-on experience with Microsoft Azure. You will be expected to apply these technical skills effectively to support, maintain, and enhance business-critical systems and services.

You should have a Level 3 Information Communication Technician or IT Computer Science qualification, or relevant experience, and the ability to use relevant tools, such as ServiceNow would be desirable. Strong numerical and analytical skills are important, and working knowledge of relevant components, devices, processes and protocols would be a plus.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: 2nd August 2026

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

We are looking for people with:

• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience
• Agile & ITIL Foundation level / relevant experience
• Microsoft role-based certification - Expert and relevant product certifications
• Practitioner level knowledge of hardware, software and systems being supported
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Experience in a high-pressured, fast-paced team

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

We'll assess you against these technical skills during the selection process:

• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience
• Agile & ITIL Foundation level / relevant experience
• Microsoft role-based certification - Expert and relevant product certifications
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Experience in a high-pressured, fast-paced team
• Practitioner level knowledge of hardware, software and systems being supported

We only ask for evidence of these technical skills on your application form:

• Level 3 Information Communication Technician or equivalent level 3 qualification in IT Computer Science or relevant experience
• Agile & ITIL Foundation level / relevant experience
• Microsoft role-based certification - Expert and relevant product certifications
• Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment, e.g. MOD
• Practitioner level knowledge of hardware, software and systems being supported

• Learning and development tailored to your role.
• Annual leave starting at 25 days.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• Free shuttle bus available between central Milton Keynes and Hanslope Park
• 9 days per annum public and privilege days

Job contact :

• Name : FCDO Services Recruitment Team
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk