Senior Business Analyst
MUFG · Parramatta, NSW, AU
Apply directly on MUFG’s careers site — no account needed. You’re early — this listing comes straight from the source, before the big boards.
About the role
- Provide high levels of technical expertise to, investigate, analyse and resolve detailed and
- complex insurance enquires to ensure a superior client experience.
- Complete task allocated by the lead analyst to prevent, early detect and resolve complex
- data/product related to issues.
- Design, develop and execute plans to ensure the quality of products are maintained to the
- satisfaction of our clients as per each Fund business rules and insurance product designs.
- Support the lead analyst with coaching and guidance to ensure business objectives are
- met.
- Lead investigations and design effort on projects / enhancements
- Lead & drive business improvements in line with the Quality Framework
- Participate in problem solving and collaboration and maintain healthy group dynamics.
- Support, enhance and maintain standard practices & methodology within the team.
- Take action to lead & build relationships between areas, teams, departments, units and/or
- organisations internally and externally to support the achievement of the team and
- business goals.
- Promote a culture of high performance and continuous improvement that values learning
- and a commitment to quality in line with Link’s core values.
- Identify and implement applicable investigatory and rectification techniques.
- Work with Funds, internal / external auditors in delivering components of audits assigned
- by the manager.
- Complete task allocated by the lead analyst to prevent, early detect and resolve complex
- data/product related to issues.
- Work closely with the resources within the IT area and deliver cost effective solutions that
- meet client requirement.
- Work directly with peers to ensure all insurance enquiries are managed in line with SLA’s
- and each Fund Insurance business rules.
- Provide advice, guidance and support through analysis to manage and resolving complex
- insurance queries.
- Assist in projects to review and attend Insurance related functional specs, fund Insurance
- related changes, new fund Insurance related transitions.
- Promote a culture of risk awareness and proactive identification of potential issues.
- Ensure adherence and compliance with all legislative, financial, policy, procedural and
- quality requirements including work health and safety issues.
- Assist in projects to review and attend Insurance related functional specs, fund Insurance
- related changes, new fund Insurance related transitions.
- Maintain all work meeting GS007 standards including completion of assigned quality
- assurance testing and follow ups.
- Developed organisation and planning skills with the ability to deal with demanding
- workloads prioritise and meet strict deadlines.
- Excellent written and verbal communication skills.
- Ability to articulate issues surrounding business, operational and technical risk
- management.
- Strong analytical and problem-solving skills.
- Exceptional attention to detail, time management and organizational skills.
- Commercial, risk aware and outcomes focused.
- Ability to deal with ambiguity, change in role direction and focus when required to support
- the business need; and
- Strong insurance and Superannuation product knowledge
- Thorough knowledge of best practice administration processes and procedures.
- Tertiary qualifications in IT, Business, or a related discipline.
- Strong Business Analysis experience; and Superannuation insurance knowledge
Why Join MUFG?
- Join a global financial institution with a strong reputation and long-term growth strategy.
- Lead meaningful remediation and transformation initiatives that improve customer outcomes.
- Work alongside highly experienced professionals in a collaborative and supportive environment.
- Drive operational excellence and make a genuine impact across a complex business.
- Access ongoing career development and leadership opportunities within a global organisation.
If you're a strategic Business Analysis leader who enjoys solving complex challenges, driving continuous improvement, and leading high-performing teams, we'd love to hear from you.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
Description sourced from the public Indeed listing — this role isn't indexed from the company's career page yet.
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