Senior Director, Product Operations

Reporting to the Vice-President, Product & Technology Operations, you will be responsible for ensuring that Product & Technology operates as a transparent, predictable, and commercially aligned organization. You will serve as the operational bridge between Product, Engineering, Sales, Marketing, Product Marketing, Customer Success, Support, and Executives. In addition to leading go-to-market readiness, the role partners closely with the VP, Product & Technology Operations in supporting CPTO-level operating cadence, executive coordination, strategic initiatives, and leadership follow-through.

In your day to day, you will be responsible for:

• Go-to-Market Product Operations: Own the end-to-end operating model for product launches, ensuring cross-functional readiness and consistent execution. Own executive Go/No-Go readiness for major product releases.

• Cross-functional Alignment: Create visibility into what is planned, in delivery, and released so every customer-facing team can plan and execute confidently.

• Leveraging AI and automation to improve operational workflows, reporting, and cross-functional execution.

• Executive Operations: Act as a senior operational partner to the VP Product & Technology Operations by coordinating meetings, tracking strategic actions, preparing executive materials, and driving follow-through across the Product & Technology organization.

• Packaging & Pricing: Lead cross-functional product packaging efforts and chair the Pricing Council, balancing customer value, market positioning, pricing psychology, and sustainable margins.

• Operational Excellence: Define governance, metrics, launch playbooks, release communications, post-launch reviews, and continuous improvement initiatives.

• Stakeholder Management: Build trusted partnerships across Product, Engineering, Sales, Marketing, Finance, Customer Success, Support, and the Executive team.

Success Measures

• Organization-wide visibility into roadmap, releases, and delivered customer value.

• Improved cross-functional alignment and execution of launches.

• High-quality executive operating cadence with reliable follow-through.

• Effective product packaging and pricing decisions that support growth and margin objectives.

• Predictable launch execution supported by measurable operational KPIs.