Senior Manager, Delivery Management

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

We are seeking a highly motivated and product-focused Senior Manager - Delivery Management, to join the ICRST team. This role sits at the intersection of Product, Technology, and Business, translating strategic priorities into scalable, customer-centric technology solutions that deliver measurable business value.

As a Senior Manager - Delivery Management, you will play a critical role in bringing product strategy to life. You will partner closely with Product Managers, Engineers, Architects, and business stakeholders to deliver innovative capabilities that solve customer problems and achieve business outcomes. You will lead multiple Agile delivery teams, ensuring execution remains aligned to product priorities, customer needs, and organizational objectives while maintaining speed, quality, and predictability.

The successful candidate will combine strong delivery leadership, technical acumen, and strategic thinking to drive outcomes in a complex global environment. They will champion a product-led mindset, helping teams focus not only on execution, but on delivering the right outcomes, maximizing customer value, and continuously improving the products and experiences we create. We are looking for a leader who thrives in ambiguity, navigates cross-functional dependencies, and builds strong partnerships across Product, Engineering, Architecture, Risk, Compliance, and Business teams. This individual will foster a culture of accountability, innovation, and continuous improvement, leveraging data, automation, and emerging AI-enabled capabilities to improve delivery performance, enhance decision-making, and increase team productivity.

The successful candidate will be a product-focused delivery leader who combines strong execution discipline with strategic thinking, ensuring teams remain relentlessly focused on delivering customer value and business outcomes. They will drive operational excellence through data, automation, and AI-enabled ways of working, while fostering strong partnerships across Product, Engineering, and Business teams to accelerate innovation, improve delivery performance, and maximize value realization.

• Experience leading global product and technology delivery programs across multiple markets and time zones.
• Experience within financial services or other highly regulated industries.
• Knowledge of modern product operating models, cloud technologies, platform modernization, and AI-enabled delivery practices.
• Bachelor’s degree in computer science, Engineering, Technology, Business, or a related discipline.
• Strong leadership experience coaching, mentoring, and developing delivery leaders, engineers, and cross-functional teams.
• Demonstrated ability to influence senior leaders and stakeholders without direct authority.
• Experience building trusted partnerships across Product, Engineering, Architecture, Risk, Compliance, and Business organizations.
• Ability to communicate product outcomes, delivery performance, risks, financials, dependencies, and strategic recommendations to executive audiences.
• Proven ability to align diverse stakeholders around shared objectives and successfully navigate complex organizational environments

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities