Senior Project Manager - Localization

About Welocalize

Key Responsibilities

Strings Review & Project Preparation

• Review incoming strings to confirm they are customer-facing and in scope for localization.

• Verify i18n readiness: proper externalization, ICU patterns, correct placeholders, no embedded HTML.

• Whenever applicable, remove Smartmatched strings in Smartling (Published and Proofreading statuses where safe).

• Collect screenshots, user flows, and feature gates to provide translators with sufficient context.

• Monitor translation job progress; escalate blockers with linguists or product teams as needed.

• Answer translator queries; review and approve AI-drafted responses in collaboration with vendors and engineers.

Vendor & Stakeholder Management

• Manage relationship with Vendor team: set expectations, hold monthly syncs, and track recurring quality issues.

• Create and maintain Jira/Confluence accounts for users; support new linguist onboarding.

• Produce and update documentation for Vendor, covering workflows and product-specific guidance.

• Triage localization and i18n support tickets (JACs): assess clarity, severity, and correct component assignment.

• Liaise with internal stakeholders to prepare content for localization.

Strategic & Process Improvement

• Identify and propose workflow changes, automation opportunities, and tooling improvements to reduce manual effort.

Requirements

• Experience managing localization or translation programs in a software/product environment.

• Familiarity with Confluence and Jira.

• Familiarity with i18n standards: ICU message format, string externalization, and localization tooling (e.g. Smartling).

• Ability to coordinate across engineering, product, and vendor teams simultaneously.

• Strong communicator with experience managing linguist or vendor queries across time zones.
• Comfortable proposing and driving process improvements and automation.