Senior Quality Business Analyst

The FEP Sr. Quality Business Analyst supports FEP Claims Operations with ensuring the quality of the transaction work performed by FEP Claims Operations and the processing vendor. The FEP Sr. Quality Business Analyst also participates in the various FEP Claims Operations transaction workstreams.

• Review FEP transactions to ensure accuracy of transaction and
  • system processing. Provide timely documented feedback on
  • issues identified at the processor and/or system level and
  • execute escalation procedures if applicable
• Maintain flexibility in a team environment and identify process improvement opportunities and define system impacts that may result.
• Ability/willingness to participate in departmental knowledge transfer activities to facilitate cross-training efforts.
• Actively represents the FEP Claims Team on various projects and possesses proven ability to identify required action items and impacts.
• Represent FEP Claims Team on assigned projects, providing feedback and assessing impacts accordingly
• Identify FEP process improvements and develop workflow and/or system recommendations
• Support lead analyst or supervisor in all project related activities (analysis, tracking, etc.)
• Develop and maintain FEP user documentation ensuring the most current information is available to the production areas.
• Communicate effectively in writing and verbally with in work groups and internal and external customers
• Attend internal and external education training to achieve and maintain proficiency on all systems
• Support assigned projects, maintain appropriate documentation at a task level, monitor deadlines and budget allocations and service as a technical liaison when appropriate
• Assist with designing test plans and evaluate/ test new or modified processes and procedures to verify that the new programs or program changes are functioning as intended and conform to established policies. Maintain detailed testing notes, cases and outcomes to support all findings