Senior Technical Business Analyst - South Bank, QLD
Flight Centre Travel Group · South Bank, QLD, AU
Apply directly on Flight Centre Travel Group’s careers site — no account needed.
About the role
Job no: 531783AK
Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Digital and Technology
Brand: Product and Technology
Work type: Full time
Location: Queensland
Categories: Digital and Technology
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
Join Flight Centre Travel Group as a Senior Technical Business Analyst and play a pivotal role in shaping technology solutions that solve real business challenges. You will act as a trusted advisor and subject matter expert, working closely with product, engineering, and business teams to translate complex requirements into scalable, intuitive solutions.
If you'd like to make an impact by influencing product outcomes, driving process improvements, and contributing to innovative technology initiatives in a collaborative and growth-focused environment, we encourage you to apply!
Day to day:
- Facilitate business requirements gathering activities and user story mapping sessions.
- Analyse business requirements, systems, processes, technical solutions, and performance outcomes.
- Conduct gap analysis and provide recommendations to stakeholders.
- Define detailed product requirement documents that support scalable and intuitive solutions.
- Document business and functional requirements through stakeholder consultation and analysis.
- Work closely with engineers, solution architects, product owners, and test teams to deliver platform enhancements and bug fixes.
- Identify and document business processes, business rules, functional requirements, and non-functional requirements.
- Assist with the configuration and development of system enhancements and innovation initiatives.
- Collaborate with business teams to understand user needs and translate them into technical and functional requirements.
- Facilitate planning workshops and act as a liaison between business, technology, and support teams.
- Identify opportunities for process optimisation and continuous improvement.
- Develop and maintain documentation including user stories, use cases, workflow diagrams, business process maps, and requirement specifications.
- Present research findings, business cases, and recommendations to stakeholders.
- Analyse solution options, evaluate business impact, and recommend practical outcomes.
- Use Atlassian tools including Jira and Confluence to support delivery and documentation activities.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
You'll be perfect for the role if you have:
- Minimum 5+ years' experience in Technical Business Analysis
- Strong business analysis capability including solution definition, impact analysis, business process mapping, reporting, and problem resolution
- Pro active experience using AI Tools
- Experience gathering and documenting business and technical requirements
- Strong stakeholder engagement, workshop facilitation, and communication skills
- Experience working across the software development lifecycle
- Experience using Atlassian Suite tools including Jira and Confluence
- Experience producing story maps, workflow diagrams, use cases, and requirements documentation
- Agile software development experience highly regarded
- Experience working with external vendors and suppliers advantageous
- End-to-end development process knowledge advantageous
- Digital or integration platform experience preferred but not essential
What you'll enjoy:
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
#LI-KC1#LI#hybrid
Applications close:
Description sourced from the public Indeed listing — this role isn't indexed from the company's career page yet.
Skills
- Jira
- Confluence
- Agile
- Stakeholder Management
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