Senior UX Designer

Job Description:

Key Responsibilities

User Experience Strategy & Design

• Lead end-to-end UX activities across banking applications, customer portals, employee platforms, and digital channels.
• Define user journeys, information architecture, wireframes, prototypes, and interaction models.
• Conduct UX research, stakeholder workshops, usability testing, and user interviews.
• Create intuitive experiences that balance customer needs, business objectives, compliance requirements, and technical constraints.
• Design experiences for complex banking processes such as payments, trading, onboarding, authentication, approvals, and account management.

Chatbot & Conversational Experience Design

• Design conversational interfaces for AI assistants, chatbots, and virtual agents.
• Develop chatbot interaction flows, conversation maps, error-handling scenarios, and escalation journeys.
• Ensure AI experiences align with banking regulations, accessibility standards, customer trust requirements, and responsible AI principles.
• Collaborate with AI/Engineering teams to optimise user interactions and improve chatbot adoption.

Design Systems & Visual Design

• Contribute to and maintain enterprise design systems and component libraries.
• Create high-fidelity designs, interactive prototypes, and reusable UI patterns.
• Ensure consistency across web, mobile, and conversational experiences.
• App ly banking branding guidelines and accessibility standards (WCAG 2.1+).

Research & Validation

• Conduct usability testing and customer validation sessions.
• Analyse user behaviour, customer feedback, analytics, and pain points.
• Convert research findings into actionable design improvements.
• Measure and improve key UX metrics including task completion, customer satisfaction, adoption, and usability.

Required Skills & Experience

UX/UI Expertise

• 8+ years of UX/UI design experience.
• Strong experience designing:
• • Banking applications
  • Customer self-service portals
  • Financial services platforms
  • Enterprise web applications
  • Conversational AI experiences
  
  

Design Tools

• Advanced proficiency in:
• • Figma
  • Adobe XD
  • Sketch
• Experience with:
• • FigJam
  • Miro
  • Zeplin
  • InVision
  • Adobe Creative Suite

UX Deliverables

• User personas
• Customer journey maps
• Information architecture
• Wireframes
• Interactive prototypes
• Usability testing artefacts
• Design system documentation

Accessibility & Standards

• Strong understanding of:
• • WCAG 2.1+
  • Responsive design principles
  • Human-centred design
  • Design thinking methodology
  • Banking security and compliance requirements

Preferred Experience

• Experience designing AI-enabled products and chatbots.

Location

Sydney

Job Function

TECHNOLOGY

Role

Designer

Job Id

423788

Desired Skills

User Experience Design