Service Administration Assistant (Permanent Contract) (f/m/x)

Service Administration

• Manage the administrative follow-up of repair and field service activities.
• Ensure accurate and timely communication between customers, Service Engineers, and internal departments.
• Maintain and update service records in internal systems.

Maintenance Contracts

• Prepare renewal quotations and proposals for new maintenance contracts.
• Create maintenance contracts upon receipt of customer orders.
• Process invoicing for completed maintenance services.

Service Sales Administration

• Handle customer calls and enquiries professionally.
• Prepare and issue repair quotations.
• Enter and monitor customer orders.
• Process invoices and credit notes.
• Manage equipment returns and related customs documentation.

Technical Support Administration

• Coordinate the administrative management of loan equipment.
• Process spare parts orders for service interventions and repairs.
• Monitor calibration equipment verification schedules.
• Support the administration of health and safety prevention plans.
• Ensure the accuracy and quality of CRM data.

Education & Experience

• Associate's or Bachelor's degree (or equivalent) in Business Administration, Office Management, SME Management, or a related field.
• A minimum of 3 years' experience in a similar administrative role, ideally within an after-sales service environment, with responsibilities in sales administration, customer service, and administrative support.

Skills

• Good command of Microsoft Office.
• Experience with SAP and/or a CRM system is an asset.
• Strong organizational and administrative skills.
• Excellent written and verbal communication skills.
• Customer-focused with strong interpersonal abilities.

Personal Qualities

• Well organized with strong attention to detail.
• Able to prioritize tasks and manage multiple activities effectively.
• Proactive, reliable, and solution-oriented.
• Team player with a collaborative approach.
• Able to work independently while maintaining a high level of accuracy.

• Full-time permanent position.
• On-site position (no remote work).
• Based in Les Ulis (Essonne, France).
• Start date: As soon as possible.
• Comprehensive training on Anton Paar's systems, tools, and processes.
• Opportunity to join a dynamic team within an international environment.

At Anton Paar France, we believe that diversity drives innovation. We are committed to creating an inclusive workplace where everyone has the opportunity to succeed. We welcome applications from all qualified candidates, including people with disabilities, and make hiring decisions based solely on skills, experience, and potential.