Software Trainer (m/f/d) for Law Firm Management Solutions
Stp One · Remote, Germany
Apply directly on Stp One’s careers site — no account needed.
About the role
Short description
Are you able to translate complex customer needs into clear and practical solutions? Are you eager to successfully implement our products at customer sites through training sessions, coaching, and workshops, while bringing both strong technical expertise and excellent communication skills to the table? Does a legal background complete your profile?
Then we look forward to receiving your application!
Then we look forward to receiving your application!
Your mission
You will be responsible for our customers in the law firm management segment throughout Germany, primarily serving medium-sized and large law firms. You will manage your own customer portfolio and support clients throughout the entire customer lifecycle, from onboarding to offboarding. You will have the flexibility to organize your workday independently and, in coordination with your clients and team, decide when to allocate your working hours.
The primary focus of your role will be the delivery of software training sessions, coaching, and workshops for customers, mostly in a remote setting.
Your responsibilities will also include:
The primary focus of your role will be the delivery of software training sessions, coaching, and workshops for customers, mostly in a remote setting.
Your responsibilities will also include:
- Analyzing and managing customer needs and requirements
- Providing comprehensive support and consulting to customers regarding solutions and processes enabled by our products
- Gathering and evaluating customer feedback to drive continuous improvement of products and processes
- Supporting the design, preparation, and implementation of software projects
- Conducting customer-facing Quarterly Business Reviews (QBRs) in close collaboration with key stakeholders, primarily remotely
Your profile
- Completed degree in Information Technology, Law, Business Administration, or a comparable qualification; alternatively, completed vocational training as a Legal Administrative Assistant (Rechtsanwaltsfachangestellte/r) or equivalent.
- Previous professional experience in a law firm is highly desirable. You should possess both professional and legal expertise relevant to our customers' field of work.
- Experience working with one or more law firm management software solutions.
- At least 2 years of professional experience in a comparable role as a Software Trainer, or in similar positions such as (Key) Account Manager, Customer Success Manager, or related customer-facing roles.
- Excellent written and spoken German and English skills.
- Initial experience in project management and/or consulting is an advantage.
Your team
Join our Lawyers Business Unit and our Customer Success Team. We're excited to welcome you and grow our team with your skills, experience, and fresh ideas
Our team members are located throughout Germany and work primarily remotely. Workshops and certain customer meetings are also conducted on-siteat client locations,as required and by mutual agreement.
Application process
- Getting to Know Each Other
In a brief conversation with one of our recruiters, we will discuss our mutual expectations and get to know each other. - Video Interview
Next, you will meet our Vice President Service & Support and dive deeper into the role, its responsibilities, and relevant professional topics. - Meet the Team
You will have the opportunity to visit our headquarters in Karlsruhe and get to know your future team in person. If preferred, this meeting can also take place virtually.
Final Decision
Following these steps, we will make our final hiring decision.
Following these steps, we will make our final hiring decision.
Benefits
Our full range of benefits and perks will be explained throughout the recruiting process. In the meantime, you can already get a good overview on our career page :https://www.stp.one/en/careers
As a European company,some benefits vary by country. However, the following benefits are available to all employees:
As a European company,some benefits vary by country. However, the following benefits are available to all employees:
- Annual learning and development budget, along with clearly defined career paths
- Employee referral bonus program
- Mobility benefits, such as bike leasing and subsidies for public transportation
- Workation: up to 30 days per year within the EU
- Computer glasses for screen-based work
- Tax-free employee benefits
- Events and company celebrations (summer parties, annual kick-offs, and more)
- Flexible working models (hybrid work, remote work, part-time arrangements, etc.)
- English language courses for all proficiency levels
Contact details
If you have any questions, please feel free to contact our recruiter.
Isabel Ostwald
E-Mail: jobs@stp.one
Skills
- JavaScript
- TypeScript
- Python
- SQL
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