Solution Architect, SaaS & AI Enablement

About the role

As a Solution Architect, SaaS & AI Enablement, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.

Customer-focused responsibilities:

• Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

• Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.

• Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.

• Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.

Internal & Product-Focused Responsibilities:

• Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.

• Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

#LI-AM1